SPR30831 WLF SPA WhitePaper v12 - Flipbook - Page 31
Appendix
reduced. Even so, 43.33 per cent of the respondents still believe that they would rate their
access to support services as being ‘good’, with only 6.67 per cent rating their access as being
‘excellent’. Reflections from Network members suggest that a demonstrated drop in access to
services may be due to individuals feeling safer by staying indoors. While some believe that
services are offering more support and flexible options, other respondents also believe that
in-person consultations are more effective than telehealth operations, the demand for services
has increased or individuals lack resources to avail alternative opportunities for support. More
targeted support services are requested for young people, as being considered a vulnerable and
at-risk population, in the communities.
Regarding support services, it was also noted that travel restrictions and lack of public transport
in regional and remote areas has prevented access to support services. As such, the services
are not transitioning across towns, and with a shortage of collective group of services, some
network sites are facing fragmented service delivery.
d. How do you think the use of
computer and communications
technology have changed in
your community?
21%
(n = 24)
Increased
Increased significantly
79%
A noteworthy majority of 79 per cent of respondents answered the question above believing that
there has been a significant increase in the use of computer and communications technology in
their community. However, some respondents still felt that this mode of communication can be
complex and disadvantageous for the older population or remote communities that lack access,
understanding of and financial means to the internet, mobile phones or computers.
e. Communication through
news and media outlets
33.33%
(n = 24)
25.00%
Extremely helpful
Very helpful
16.67%
Moderately helpful
Slightly helpful
12.50%
12.50%
Not at all helpful
When asked about communication through news and media outlets, we received a varied
response, with the majority (33.33 per cent) believing that the communication has been slightly
helpful. Network members reported that although they would like to remain informed and
updated, there has been an overwhelming amount of information, often portrayed negativity
which has contributed to panic, fear and confusion. Streamlining information, accompanied by
messages of hope, are recommended to ensue less anxiety in communities.
Reducing distress in the community following the COVID-19 pandemic
June 2020
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