Waterloo Public Library Strategic Plan 2024-2028 - Flipbook - Page 18
Appendix:
Helpful Definitions
Design Thinking
Design Thinking is an approach to creating new services,
programs and collections that puts real people at the center of
the development process. The process involves four key steps to
implementing new public services:
1.
2.
3.
4.
Clarifying the goals or things we are trying to improve
Brainstorming many possible solutions
Developing options to try
Seeking feedback on the idea we think we want to
advance
At each stage there are opportunities for the potential users of
this new service, program or collection to provide their
feedback and ideas.
Main Library
Strategic Plan 2024 - 2028
