FINAL 2024 Tribute Journal - Flipbook - Page 24
2024 Quality Improvement Champions
Susan Holodak Robertshaw
Adult Day Health Care Program Administrator
The New Jewish Home
For spearheading the reopening of The New Jewish
Home’s Bronx facility coming out of the COVID-19
pandemic, and for creating specialized behavioral
health and memory impairment programs which help
to improve clients’ quality of life.
Nicole Hopper, CTRS
Director of Therapeutic Recreation
Gurwin Jewish Nursing & Rehabilitation Center
For creating programming during the COVID-19
pandemic that ensured residents were engaged and
supported, including one-on-one programming for
residents in isolation, a video submission program for
families, weekly video and drive-up visits for residents
and loved ones, and managing end-of-life connections.
Diana Immel, MS, BSN, RN
Vice President of Perioperative Services
Maimonides Midwood Community Hospital
For implementing multiple initiatives in her department
focused on key communication, structured conversation,
and processes, which have reduced surgical and
laboratory errors leading to improved patient outcomes.
United Hospital Fund | Tribute to Excellence in Health Care
