SW Guest Book - Flipbook - Page 19
Frequently Asked Questions
10. I'm at the cabin and can't get the door open?
Most of the cabins have keyless door pads, you enter the code provided (turns green or makes a noise),
turn the lock knob, and then turn the door handle. If there is no lock knob, then enter code (turns green or
makes a noise) and turn the door handle. If it doesn't work (turns red) wait a few minutes to reset and try
again. Before trying again please make sure you are at the correct cabin, some cabin names are similar and
easy to mistake as yours. If you have never seen these types of locks and are worried, go online before you
leave and take a look, so it won't be so foreign to you.
11. My Direct TV/Pine Cable is out?
Again, welcome to 'no man's land. This is the number one issue we have for this area and, unfortunately, the
least any owners have control over. Housekeeping specifically checks all TVs before your arrival.
** PLEASE UNDERSTAND YOU ARE VISITING A RURAL AREA AND WHILE ALL OF OUR CABINS INCLUDE MAXIMUM
BROADBAND SPEED AND WIDTH WIFI SERVICE IT IS NOT GUARANTEED TO WORK AT ALL TIMES OR OUTSIDE THE
CABIN ITSELF. IF INTERNET SERVICE IS NEEDED FOR WORK OR PLEASURE PLEASE BRING YOUR OWN DEVISE
(HOTSPOT, MYFI, ETC). EVEN WITH YOUR OWN DEVICE, YOU MAY NEED TO GO INTO TOWN TO ACCESS THE
INTERNET. THERE IS ONLY ONE INTERNET COMPANY SERVICING ALL OF BROKEN BOW/HOCHATOWN AND THEY
DO NOT WORK ON WEEKENDS AND DO NOT GUARANTEE SAME DAY SERVICE WHEN A WORK ORDER IS PLACED.
