SW Guest Book - Flipbook - Page 102
Troubleshooting Guide
STEPS
Try to connect using all cellular phones that have different carriers and a
computer. If one phone connects and another doesn’t then your carrier
does not receive service in this area. If the computer connects but all the
phones do not, then all your phone carriers do not receive service in this
area.
If phones and computers do not connect, first, check to make sure that all
Ethernet and power cords are plugged tightly into their ports on the
modem.
If that does not resolve the issue, unplug both the router and the modem
(it may be a combo unit, if so there will only be one box to unplug) for at
least 45 seconds. You can simply remove the power cord from the back of
the box to do this. DO NOT press any reset buttons on the modem or
router. This can cause further complications and delayed activation. After
45 seconds have passed, plug both the router and modem back in, wait a
few minutes to ensure everything has powered back on completely, and try
your connection again.
