2022 Sustainability Summary - Flipbook - Page 11
Serve Our
Customers
Southern Company is focused on
maintaining robust and resilient energy
infrastructure that is capable of reliably
delivering energy to our customers
every day, including during unexpected,
high-impact events such as natural
and man-initiated disruptions. As we
work across the company to enable a
net zero transition, we aim to maintain
affordability, reliability, resilience and
safety for our customers.
Quarterly, Southern Company’s Board of Directors
reviews key operational statistics that are included
in our pay for performance metrics. Parameters
we use to evaluate success for our electric operating
companies include customer satisfaction scores,
forced outage rates, transmission and distribution
reliability, availability of zero carbon and renewable
generation resources and safety indicators. For our
gas utilities, operational goals include leak response
performance, system damage prevention and pipeline
11 Corporate Responsibility
replacement projects, all of which promote safety
and emissions reductions.
Southern Company’s electric utilities have robust
processes that help ensure continuous improvement
in the provision of reliable and resilient service to our
customers. We thoughtfully balance reliability with
affordability, with a bias toward maintaining reliability
of energy to our customers. Our natural gas utilities
continuously monitor and conduct inspections of our
systems to help ensure safety, security, reliability, and
resilience. Our strong track record of reliability and
resilience is supported by:
→ State-led Integrated Resource Plans (IRPs) that
are based on seasonal Target Planning Reserve
Margins to better deliver reliable service in all
seasons of the year and drive associated resource
plans and investments
→ Assessments to evaluate resource adequacy
requirements for all hours throughout the year,
including modeling for extreme weather and
climate events
→ Design standards for infrastructure hardening to
help ensure reliability and resilience
→ Comprehensive firm fuel delivery service and
multiple fuel suppliers along with a diverse fuel mix
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