EN - Travel (Itinerary Brochure) - Flipbook - Page 44
2021 TERMS
AND CONDITIONS
TRAVEL DOCUMENTS
Passenger Travel Documents, including e-ticket
itineraries, are available approximately 4 weeks prior
to departure, provided full invoice payment has
been received.
RESERVATION CANCELLATIONS &
CANCELLATION FEES
If a Reservation Cancelation is received by Country
Heritage Tours prior to the final payment due date,
your non-refundable deposit will be retained. All
cancellations must be received in writing at our
Amherst N.H. office.
PLEASE READ CAREFULLY
The purchase/payment of any travel services offered
by Country Heritage Tours Inc., hereinafter (“Country
Heritage”), constitutes a contractual arrangement
between the Traveler(“you”) and Country Heritage, and
represents your acceptance of the Terms & Conditions,
Cancelation Policy, and Privacy Policy.
Terms & Conditions are accurate at time of printing and
are subject to change prior to booking. You are advised
to check on the website or request the latest version of
the Terms &Conditions from Country Heritage prior to
booking your vacation.
HOW TO MAKE YOUR RESERVATION
To make your reservation, or for more information, visit
our website at CountryHeritageTours.com or call
Country Heritage Tours reservations at 1-800-346-9820
VACATION AGREEMENT
Payment on any vacation indicates you and all
members of your traveling party have read and
accepted these Terms & Conditions. Your booking
is not confirmed until your payment is processed
by Country Heritage Tours and you receive a
Reservation Confirmation.
RESERVATION DEPOSIT
A $200 non-refundable, non-transferable, per-person,
per-trip deposit is required to reserve space for you,
with some limited exceptions, as noted below. Air
arrangements may require an additional deposit as
noted in the air-inclusive vacations sections below.
VACATION FINAL PAYMENT
Final payment for your reservation is due 100 days
prior to commencement of services. For reservations
made within the final payment date, payment in
full is required at time of booking to reserve space.
Reservations (land and air) are canceled if final
payment is not received by the final payment due
date; cancellation penalties apply, as noted below.
For group reservations or custom departures, refer
to the Group Policy, which will be provided to you
by Country Heritage Tours. You are responsible for
verifying everything on your Reservation
Confirmation is accurate and complete, including
dates of travel and options selected.
FORM OF PAYMENT
Country Heritage Tours accepts checks, money orders,
Visa, MasterCard, Discover/Novus, and American Express.
44
STANDARD CANCELLATION FEES
The following cancellation fess are applicable to all
Country Heritage Tours trips.
• 101 days or more prior to departure:
Non-refundable deposit will be retained
• 100 – 46 days prior to departure:
30% of tour price will be retained
• 45 – 16 days prior to departure:
50% of tour price will be retained
• 15 – 0 days prior to departure:
100% of tour price will be retained
GUARANTEED SHARE PROGRAM
If you want to share a room to save money or for
companionship, we’ll arrange a roommate for you.
If we can’t find you a roommate, we guarantee you’ll
travel in a single room at no additional cost.
BAGGAGE ALLOWANCE & LIABILITY
Porterage at hotels for one suitcase per person is
included in the tour price. Your single bag should have
dimensions not exceeding 30”x21”x11”and weight
not exceeding 50 lbs. (22 kg). Any luggage exceeding
these limits on any Country Heritage Tours trip will be
assessed a handling fee per bag.
Carry-on bags should not exceed the dimensions of
12”x11”x 6”. For safety reasons, wheeled carry-on bags
are not permitted as a carry-on on motor-coaches and
mini-buses. Carry-on bags must be small enough to
store in overhead bins or under the seat in front of you.
Air carrier restrictions may vary from the limitations
listed above. Size and weight limitations for
carry-on and checked baggage vary from airline
to airline and even according to destination.
While making an air-inclusive booking, you will
be provided with baggage fee information. After
booking an air-inclusive reservation, up-to-date
information on carrier-specific baggage allowance
can be found on the carrier’s website. Country
Heritage Tours is not responsible for additional fees
imposed by air carriers for baggage, and these fees
are not included in the air-inclusive vacation price.
You will be required to pay these fees directly to
the airline at check-in.
No responsibility is accepted by Country Heritage
Tours for loss of or damage to baggage or any of the
traveler’s belongings throughout the duration of the
vacation. Baggage insurance is recommended. Travel
Protection information will be provided with your
Reservation Confirmation.
INCLUDED MEALS
Meals included in your tour package can be found
on the trips day-by-day itinerary. Because food
reflects culture, we often feature regional specialties.
We regret that we are unable to provide special
meals for those with dietary restrictions.
or expenses incurred or compensation, if any, claimed
due to inability to maintain punctuality.
HOTELS, ACCOMMODATIONS
& TRANSPORTATION
The hotels listed on the website or in the brochure
are intended to be used on all departures; however,
hotels are not guaranteed. Country Heritage Tours
reserves the right to substitute other hotels than
those listed on the itinerary pages. If a change
becomes necessary for any reason, the hotel
substituted will be of equivalent quality to those
shown. No refunds are provided for hotel changes;
full cancellation penalties, as noted above, apply.
WI-FI
Wi-Fi connectivity on transportation provided by
Country Heritage Tours is provided by an independent
third party with separate Terms & Conditions of usage
and acceptance thereof. Wi-Fi connectivity is not
guaranteed, and is often disrupted, unavailable, and
slower than you are accustomed.
Country Heritage Tours contracts two-bedded rooms.
Triple rooms are not available unless otherwise noted.
Single supplements ensure your own room, not
necessarily a twin- or double-bedded room. Single
rooms in hotels are generally smaller in size and may
be less conveniently located.
Accommodations outside the United States of
America may not accommodate wheelchairs or
be wheelchair accessible. The Americans with
Disabilities Act is not applicable outside the United
States of America. See the TRAVELERS WHO NEED
SPECIAL ASSISTANCE ON TOUR clause that follows.
Air-conditioning in hotels is not guaranteed
and dependent upon local and national laws
and regulations. Though hotels may have airconditioning as a listed amenity, the usage of air
conditioning is often not available at night or in the
off seasons. Other restrictions may apply. Country
Heritage Tours has no control over air conditioning
restrictions and regulations.
MOTORCOACHES
Travel on all Country Heritage Tours, Inc. trips is
by luxury scenic motor coach. All coaches are airconditioned and are equipped with a restroom.
For your convenience, travel days include rest stops
and meal stops Country Heritage Tours follows a
mandatory, daily seat rotation on motor coaches. For
the enjoyment of all passengers, you must adhere
to the rules of the Tour Manager regarding seat rotation.
Many local laws require the use of seatbelts while
traveling. When seatbelts are provided, you are responsible for wearing your seatbelt. Country Heritage
Tours is not liable, nor are our service providers, for
any injury, loss, damages, claims, or death resulting
from any accident or incident if you were not wearing
your seatbelt at the time of the accident or incident
when the motor coach is equipped with them.
ENGLISH
All Tour Managers, Destination Managers, and Local
Guides speak English, and all vacation commentary
and instruction are conducted in English only. For
maximum enjoyment and understanding, you should
be able to read, understand, and speak English.
PUNCTUALITY ON TOUR
Country Heritage Tours is not responsible for any
losses, including missed sightseeing or having to
make alternate travel arrangements, if you fail to meet
the representatives of Country Heritage at assigned
timings and places/pick-up points while on tour.
Country Heritage will not refund nor cover any cost
GRATUITIES
Gratuities are included for services during the land stay
of your trip. This includes wait staff at included meals,
hospitality staff at hotels, and porterage at hotels
for one suitcase per person. Gratuities for your Tour
Manager, Destination Manager, Local Guides, Bus Driver
are not included in the trip price and are discretionary.
If you feel your Tour Manager(s) or driver helped you to
enjoy your Country Heritage Tours, Inc. experience, you
may extend gratuity personally and individually at the
conclusion of the tour.
HOLIDAYS & SPECIAL EVENTS
During local or national holidays or special events,
peak seasons, on Sundays, and during religious
occasions, certain facilities such as museums,
churches, restaurants, sightseeing tours, hotels,
and shopping may be limited or not available.
Alternatives will be offered whenever possible.
Country Heritage Tours cannot be held responsible
for any closures, necessary itinerary changes, or
curtails for any reason.
FREQUENT FLYER & HOTEL REWARD PROGRAMS
Frequent Flyer mileage accrual is at the discretion
of the airline(s) and is not always granted for airfare
purchased through Country Heritage Tours. You will
need to contact the airline(s) directly for information
on Frequent Flyer programs and any applicable reward
mile accrual. Country Heritage Tours cannot assist with
this process. Cancellation penalties, as noted above, will
apply to all airfare, regardless of accrual grants. Take this
into consideration before purchasing airfare.
SUBJECT TO CHANGE ITINERARIES
Vacation departures in 2021 are subject to itinerary
modifications without prior notice.
TOUR CANCELLATIONS
Country Heritage Tours reserves the right to cancel
or reschedule any vacation departure for any reason,
including insufficient demand or force majeure
(see Force Majeure section above)
SMOKING & ILLEGAL DRUGS
Smoking is not allowed on transportation that is
provided by Country Heritage Tours. Smoking includes
cigarettes, e-cigarettes, cigars, e-cigars, or any other
smoking device.
Many hotels, restaurants, and other venues are smokefree or have non-smoking regulations in public spaces.
Smoking may be restricted to certain areas or not
allowed. You are responsible to abide by all third-party
smoking policies. Any carriage or possession of illegal
drugs will result in immediate termination of the
Country Heritage Tours vacation.
TRAVELERS WHO NEED SPECIAL
ASSISTANCE ON TOUR
You must notify to Country Heritage Tours of any
disability requiring special attention while on tour at the
time the reservation is made. Country Heritage Tours
will make reasonable attempts to accommodate the
special needs of disabled travelers, but is not
responsible in the event it is unable to do so nor
responsible for any denial of services by air carriers,
hotels, restaurants, or other independent suppliers.
Country Heritage Tours does not provide personal
services (such as pushing a wheelchair, assisting with
walking, etc.) and Country Heritage Tours does not
provide individual assistance to a vacation participant
for walking, dining, getting on and off coaches, cruise
ships, and other vehicles, or other personal needs.
A qualified and physically able companion should
accompany travelers who need such assistance.
If we are not notified at time of reservation of any
disability requiring special attention, Country Heritage
Tours reserves the right to cancel your booking or
terminate your vacation if your special needs or
disabilities are not suitable for the vacation, pose a
threat to the health and safety of other participants
or Country Heritage Tours staff, are incompatible
with other travelers, or if you are not traveling with a
companion who provides all the assistance you require.
Not all sightseeing stops/sites accommodate wheelchairs, and some locations and sightseeing activities
require extensive standing, sitting, or walking—sometimes on unpaved orcobblestone streets. Country Heritage Tours will not refund or cover any cost or expense
incurred for any missed activities due to a participant’s
inability to fully participate with the group. The Americans with Disabilities Act is only applicable within the
United States, and facilities for disabled individuals are
limited outside its borders. Most transportation services,
including the touring motor coaches, are not equipped
with wheelchair ramps. Motorized scooters and motorized wheelchairs are not suitable for international travel
and are not permitted on Country Heritage Tours trips.
With prior permission and waivers, we will attempt to
accommodate motorized scooters on domestic (USA)
vacations, depending on the suitability of the itinerary.
MEDICAL & HEALTH
All tour participants should be in good health and
comfortable with a moderate amount of walking.
Country Heritage Tours, Inc. cannot provide special
individual assistance to tour participants with special
needs for walking or other routine activities. Tour
participants who require physical assistance should
be accompanied by a helper, who will be responsible
for providing assistance. Country Heritage Tours, Inc. is
subject to the policies of suppliers of facilities, accommodations, and transportation carriers, none of which
are owned, leased or operated by Country Heritage
Tours, Inc. Country Heritage Tours reserves the right
to remove or quarantine any passenger who shows
signs of illness, or who poses a threat to the safety and
health of other passengers. Removal or quarantine of
passengers for any health, safety, or behavior related
assessment is at the sole discretion of Country Heritage
Tours. Any costs incurred for medical assessments,
diagnosis and/or any other medically related charges
are your responsibility to pay and are due at time of
services. Passengers will be allowed to rejoin Country
Heritage Tours with confirmed medical certification
from a licensed health practitioner indicating fit to
travel without causing harm or posing a safety threat
to other passengers.
