2024OWLeeCatalog-Digital 10323 - Flipbook - Page 55
LIMITED RETAIL WARRANTY
Frame OW Lee o昀昀ers a twenty (20) year limited structural warranty on
frames under normal use. OW Lee will, at factory op琀椀on, repair or replace
any OW Lee frame that has failed structurally during the warranty period
from the date of purchase. To retain the warranty, regular care and
maintenance is required.
Finish OW Lee o昀昀ers a 昀椀ve (5) year limited warranty for frames against
blistering, peeling, or fading of the frame 昀椀nish under normal use. OW
Lee will, at factory op琀椀on, re昀椀nish or replace your OW Lee frame if the
above occurs during the warranty period from the date of purchase.
Occasional rust seepage from crevices and hidden un昀椀nished surfaces
inherent in some ornate wrought iron designs is considered a care and
maintenance func琀椀on and is not considered a 昀椀nish failure. To retain the
warranty, regular care and maintenance is required. More frequent and
extra care and maintenance is required for any sort of metal furniture
that is placed in coastal areas or on the shoreline close to the salt water
air. Remove salt buildup by rinsing furniture weekly and drying it with
a so昀琀 cloth. Harsh cleaners should be avoided, however a gentle mild
soap with water can be applied if needed. VARIATIONS IN FINISH COLOR,
TEXTURE AND GLOSS WILL OCCUR FROM LOT TO LOT. WHILE WE HAVE
TOLERANCES ESTABLISHED WITH OUR VENDORS, OW LEE CANNOT
GUARANTEE AN EXACT MATCH ON PIECES THAT ARE POWDER COATED IN
DIFFERENT LOTS AND IS NOT COVERED UNDER WARRANTY.
*Important No琀椀ce: Velvet White 昀椀nish is excluded from 昀椀nish
warranty on wrought iron and steel frames.
Cushions OW Lee o昀昀ers a 昀椀ve (5) year limited warranty on the cra昀琀s-
manship and construc琀椀on of the cushion, sling and padded sling seat,
and Sytex material under normal use. This warranty includes any fading
or discolora琀椀on of the fabric. Fabrics are constructed of various types of
yarns and various numbers of yarns in the warp and 昀椀ll. Such varia琀椀ons
in construc琀椀on result in varia琀椀ons in sag and sag recovery. SUCH
VARIATIONS IN SAG AND SAG RECOVERY ARE SPECIFICALLY EXCLUDED
FROM THIS WARRANTY. Pillow back and arm cushion 昀椀ll is contained in interior liner and zipper for produc琀椀on purposes only. Do Not Remove back
cushion 昀椀ll. Pillow back and arm cushion core interior liner breakdown is
not considered a warranty defect. C.O.M. fabrics are not covered under
this warranty. OW Lee will, at factory op琀椀on, repair or replace your OW
Lee cushions if determined defec琀椀ve as listed above within the warranty
period from the date of purchase. To retain the warranty, regular care and
maintenance is required. Never remove fabric from cushion, use a power
washer or submerge in water to clean.
This limited warranty does not apply to any damage caused by
shipping, accidents, staining, natural weathering, misuse, altera琀椀ons or
repairs. No other person is authorized to assume liability on behalf of
OW Lee, and in no event shall OW Lee be liable for any contributory or
subsequent damage related to the merchandise purchased from OW
Lee.
Items Not Covered Under Warranty (Residen琀椀al)
•Any failure caused by unreasonable use or abuse.
•Rust seepage or bleeding from crevices or hidden, non-昀椀nished
surfaces inherent in some ornate wrought iron designs.
•Rus琀椀ng and/or oxida琀椀on of frames resul琀椀ng from exposed metals that
have been scratched, chipped or not maintained as outlined in the care
and maintenance instruc琀椀ons.
•Natural fading or discolora琀椀on of fabrics beyond warranty period.
•C.O.M. fabrics (customer’s own material).
•Normal fading of frame 昀椀nish.
•Accidental damage (including 昀椀re, wind or other acts of God).
•Permanent stains caused by lo琀椀ons, oils or other substances.
•Hard-water deposits or calcium build-up due to minerals found in
regional water supplies.
•Table/hearth tops or bases installed and/or used with other
manufacturer’s table bases, table, or hearth top, or incorrect
installa琀椀on of the base to the table top and 昀椀re media.
•Furniture used for commercial or ins琀椀tu琀椀onal use. (See Commercial
Warranty at owlee.com.)
•Items that are repaired, re昀椀nished or otherwise modi昀椀ed by any
person or en琀椀ty other than OW Lee.
Freight Storage Fees
Any orders, commercial, residen琀椀al, or retail stored at our factory due
to customer delay is subject to a freight storage fee at our discre琀椀on.
Please Note: REGULAR CARE & MAINTENANCE IS EXPLICITLY
REQUIRED TO RETAIN YOUR WARRANTY. Please visit
www.owlee.com/customer-care/ for care & maintenance instruc琀椀ons.
OW Lee reserves the right to modify speci昀椀ca琀椀ons as may be
necessary. Please contact the factory to con昀椀rm speci昀椀ca琀椀ons. ½”
tolerances are considered within spec.
Return of Furniture PRIOR AUTHORIZATION from the factory or
factory representa琀椀ve is required. You must be t he original purchaser
and be able to provide proof of purchase when you make a claim. To
submit a warranty claim, contact the dealer where you purchased your
furniture. If you are not sure how to contact the dealer, contact our
Porcelain Tops OW Lee o昀昀ers a 昀椀ve (5) year limited warranty on
workmanship and structural integrity of porcelain tops under normal use. warranty department at
(800)-776-9533, via fax: (909 947-6614 and/or via email at
Samples displayed or provided to customers are a representa琀椀on of that
owleera@gmail.com. If the complaint is covered by warranty and the
series color and are not expressed or implied to be iden琀椀cal. Porcelain
furniture returned within 24 months from the date of purchase, OW
琀椀les are manufactured to mimic natural stone. Some unevenness in the
Lee will arrange for freight pick-up and pay the surface freight from the
table top surface is considered normal. OW Lee will, at factory op琀椀on,
dealer loca琀椀on to the factory. The consumer is responsible for freight
repair or replace any top found to be defec琀椀ve during the warranty
period from the date of purchase. To retain the warranty, regular care and charges to and from the factory if beyond the 琀椀me frame stated above.
Return furniture must be boxed for freight pick up. Furniture must have
maintenance is required.
been used only for residen琀椀al use as de昀椀ned in the original purchase
order. Except as expressly provided herein, OW Lee makes no
Fire Pit Component Parts OW Lee o昀昀ers a two (2) year limited
warran琀椀es, whether express or implied including, but not limited to,
warranty on 昀椀re pit burner components under normal use. OW Lee will,
at factory op琀椀on, repair or replace any outdoor 昀椀re pit burner found to be warran琀椀es of merchantability and 昀椀tness for a p ar琀椀cular purpose. OW
defec琀椀ve during this warranty period from the date of purchase. To retain Lee’s limited warranty claims may only be processed directly through
OW Lee by the dealer who made the sale of the merchandise. In the
the warranty, regular care and maintenance is required.
event the furniture style, frame 昀椀nish, fabric, or table top has been
discon琀椀nued, OW Lee will replace the product with a similar item
Other Component Parts OW Lee o昀昀ers a two (2) year limited warranty
currently o昀昀ered by OW Lee.
on purchased component parts such as glides, bolts, wheels, and swivel
bases, etc. that fail due to a manufacturers defect under normal use. To
retain the warranty, regular care and maintenance is required.
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