flipbook Kapco Book Protection - Flipbook - Page 11
ORDERING INFORMATION
TERMS AND CONDITIONS OF SALE
Other return inquiries: If a material return is
requested for any reason other than a quality issue, a
return approval and RMA number must be authorized
by KAPCO®. These returns will be subject to up to 25%
restocking fee (based on product) and all freight charges
(outbound and return costs) will be charged to purchaser.
Returns will ONLY be accepted if received in resalable
condition. If not received in such condition, the return
will be void and returned to Purchaser at his expense.
NO materials will be accepted without an approved
RMA Number. KAPCO® has the right to accept or refuse
any or all non-quality return inquiries. Note: KAPCO®
Minimum Order: $100.00
Terms:
Credit available to all recognized institutions and
established accounts. All others must prepay, including
shipping & handling charge, using check, MasterCard or
VISA. Products shipped F.O.B., Kent, OH. Invoices payable
in full within 30 days following invoice date.
Shipping:
Most orders shipped by a small package service. See order
form for shipping & handling charges. Products shipped
outside the 48 contiguous states are subject to different
shipping & handling charges. Call 800.791.8965 for
details on next day service.
Bids/Quotations: Call KAPCO® Customer Service at 800.791.8965 for
bids/quotations on quantities greater than those listed in
catalog. All bid/quotation pricing must be noted on order
forms mailed or faxed to KAPCO® and reciprocated
to KAPCO® Customer Service at the time of placing
a phone order.
Pricing:
Returns:
Prices subject to change without notice. All orders invoiced
at prevailing prices at time of order. KAPCO® aims
to manufacture quality products at affordable prices;
however, KAPCO® may increase pricing due to raw
material cost changes. KAPCO® does their best to inform
current customers of pricing changes; contact KAPCO®
Shipment
Inspection:
Damages:
Customer Service at 800.791.8965 for current pricing.
All pricing is listed in U.S. dollars. KAPCO® reserves the
right to change pricing to orders shipped outside of the
United States.
KAPCO® products are warranted to be free from
manufacturing defects. KAPCO® may exchange or render
credit for unused product after return policy procedures
are followed. KAPCO® shall not be responsible for claims
beyond the replacement value of the defective material.
Order
Con昀椀rmation:
Defective Material Inquiries: If within six (6) months
from the date of purchase there is a perceived product
defect, the following procedures apply:
1. Contact KAPCO® Customer Service at 800.791.8965
** Please note:
with the following information: Product and Description
of Defect.
2. KAPCO® Customer Service will request a sample to be
sent to KAPCO® for quality evaluation. A return material
authorization (RMA) number will be assigned and must be
displayed on returning materials. (We CANNOT accept
any return without an approved RMA number.)
3. Upon receipt and inspection of materials, purchaser will
be advised if material return and/or a credit will be issued.
(An additional RMA number will be issued for approved
defective materials for return to KAPCO®).
** Please note:
recommends stocked products be rotated. Inventory more
than one (1) year old may not perform to specifications and
may not be returned.
All requested samples and defective materials that are
issued an RMA Number must be received by KAPCO®
within ten (10) business days or claim will be voided.
Inspect and open all boxes for damages and/or shortages
prior to signing delivery receipt.
Should damage occur during delivery, please follow
these steps:
1. Refuse to take delivery of any damaged goods.
DO NOT sign for an order with damage suspected to
ensure you will not be charged for damaged goods. You
must also note all damages on the delivery slip for the
carrier to be held liable!
2. Contact KAPCO® Customer Service at
800.791.8965 with the following information:
product(s) and description of damage.
3. KAPCO® Customer Service will issue a replacement
order and file a claim with the shipper for the damaged
merchandise.
Should you send a confirmation notice for a phone, fax,
internet or mail order, please indicate “Confirmation” to
your sales representative or on your order form so as to not
place a duplicate order! Duplicate orders WILL be billed.
For your protection, www.kapco.com provides
secure online ordering. It is the responsibility of
the buyer to maintain and protect their password.
Passwords are NOT transferable.
