City Living Spring 2024 - Magazine - Page 5
Registration and Refund Information
REGISTRATION PROCEDURE FOR CITY PROGRAMS
Classes must be paid for in full prior to the first class meeting.
Enrollment may be completed at the registration office or online
at www.culvercity.org/active. We accept cash, money orders,
checks, VISA or MasterCards. Credit cards must be presented in
person or saved to your ActiveNet account.
REGISTRATION DATES
Residents: January 17
Non-Residents: January 24
CREATE AN ACCOUNT ON-LINE
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Click here to set up an account.
Click on the “create account” in the upper right corner.
Enter your email address in the box.
Click on the green box that says “Next”.
Enter your First name, last name , date of birth, create a
password and confirm your password.Check the two boxes
Click on the green box that says “Next”.
Enter your gender, address and phone number.
Create your security question, fill in your answer and then
confirm your answer.
Check the “I’m not a robot box”.
Click on the green box that says “Submit”.
REGISTER FOR A CLASS OR ACTIVITY ON-LINE
HAVE ANY QUESTIONS, SUGGESTIONS OR CONCERNS?
Give us a call: (310) 253-6650 .
Visit us on-line: www.culvercity.org .
Email us: info.recreation@culvercity.org .
Register for programs: www.culvercity.org/active .
Report any issues or concerns: Contact Culver City .
PROGRAMS AND ACTIVITIES REFUND GUIDELINES
All refunds must be requested in writing. Refunds will be issued
either in the form of a check, an account credit or a refund
back to the credit card of purchase and may take 2-6 weeks
to process. Credit card transactions can take 2 to 5 days. Full
refunds will be extended any time a program is cancelled by
the City.
• No refunds, transfers, or cancellations will be granted
after the second-class meeting.
• Refunds/prorations will not be given for missed classes
nor may classes be made up due to participant illness or
absence.
• Refunds requested at least 7 days prior to the start of an
activity and/or before the second-class meeting will be
granted- less a 15% processing fee.
RENTALS REFUND GUIDELINES
Outdoor Rental Refunds: Full refunds will be extended any
time a rental is cancelled by the city. In the anticipation of
rain during your rental, to receive a refund, you must notify
the registration office within one week of the scheduled rental
date.
• There will be no refunds for any cancellations or
rescheduling of a rental without 7 days notice.
• Refunds requested at least 7 days prior to the rental will
be granted less a 15% processing fee.
Rescheduling an Outdoor Rental Guidelines:
• Location/date/time changes can be made up to 7 days
prior to rental for an additional 15% processing fee.
• The new rental must be booked at the time of cancellation
of the original rental.
• The rescheduled rental must take place within 90 days of
the original reservation date.
• There will only be one rescheduling allowed per rental.
• Refunds will not be granted in the event the rescheduled
rental is cancelled.
Building Rental Refunds: Full refunds will be extended any
time a rental is cancelled by the city.
• There will be no refunds for any cancellations or
rescheduling of a rental without 14 days notice.
• Refunds requested at least 14 days prior to the rental will
be granted less a 15% processing fee.
Rescheduling a Building Rental Guidelines:
• Location/date/time changes can be made up to 14 days
prior to rental for an additional 15% processing fee.
• The new rental must be booked at the time of cancellation
of the original rental.
• The rescheduled rental must take place within 90 days of
the original reservation date.
• There will only be one rescheduling allowed per rental.
• Refunds will not be granted in the event the rescheduled
rental is cancelled.
LET US KNOW HOW WE ARE DOING!
Fill out our quick and easy
online survey!
REGISTER @ WWW.CULVERCITY.ORG/ACTIVE • FOR MORE INFORMATION (310) 253-6650
REGISTRATION INFORMATION
1. Log in to your account.
2. Click on the “Activities” Link- the second word on the gray
bar below the green logo/picture.
3. If you know the name of the course you would like to
register for enter it in the search bar.
4. If you would like to browse the activties we are offering you
can search by date, age groups, or program area using
with the side bar or the drop down menu under the activities
link in the gray bar at the top of the page.
5. Select the course dates and times you would like to enroll in
and add them to your cart.
6. Enter the participant’s information or choose your
participant.
7. Read the waiver and initial the box next to it.
8. Enter your payment method.
REFUND INFORMATION
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