Course Catalogue Chart Learning Solutions 2024 - Catalog - Page 18
2024 Course Catalog
Sales Self-Management©
Our sales self-management curriculum focuses on inner-facing skills needed to build a solid
foundation when working with prospects and customers.
1. PRODUCT KNOWLEDGE
Product & Procedural Knowledge
Competitive Knowledge
Building Credibility
Developing Expertise
Industry Trend Resource
2. CONTACT MANAGEMENT
Customer Relationship Management
Sales Force Automation
CRM Implementation
Customer Experience Management
Managing Customer Expectations
3. TIME MANAGEMENT
Effectiveness: Missions/Goals
Efficiency: Organization/Paperwork
Scheduling Smarts
Finding Hidden Time
Maximizing Productivity
4. RESPONSIBLE INITIATIVE
Personal Leadership
Initiative for Responsible Results
Achieving Results with Others
Personal Accountability
Overcoming Obstacles
5. COACHING/MENTORING
Getting the Right Help
Mentoring Peers
Coaching Peers
Self-Coaching (13 min)
Giving and Receiving Feedback
6. CAREER DEVELOPMENT
Overcoming Workplace Barriers
Assertiveness
Meeting Skills
Conflict Management
Moving Up the Ladder
7. PROBLEM-SOLVING
Early Problem Recognition
Creative Problem-Solving
Defining Problems Accurately
Confident Decision-Making
Crisis Resolution
8. ETHICS
Introduction to Ethics
Employee Ethical Responsibilities
Ethical Dilemma Decision-Making
Ethical Problem-Solving
Leading Ethical Conduct
9. STRESS MANAGEMENT
Stress for Success
Stress Management Techniques
Resiliency
Balancing Home and Career
Preventing Job Burnout
10. REWARDS/RECOGNITION
Giving Rewards and Recognition
Self-Appreciation
Appreciative Inquiry
Customer Appreciation
Empowered Compliments
11. CRITICAL THINKING
Introduction to Critical Thinking
Managing Deception and Fallacies
Persuasive Arguments
Checklists for Rational Decisions
Optimal Understanding: Explanations
12. PROJECT MANAGEMENT
Intro to Project Management
Project Definition
Project Planning
Project Implementation
Project Closure
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