Course Catalogue Chart Learning Solutions 2024 - Catalog - Page 13
2024 Course Catalog
Customer Service Management
Our Service cycle-management curriculum focuses on customer-facing skills and behaviors
needed when working with internal and external customers, clients, and prospects. These
courses are as important to customer-facing employees as to retail personnel, help-desk
employees who have a daily contact with customers.
These courses are designed for executives, managers, supervisors, and emerging employees
who want to become more effective at leading themselves and others.
Our Service cycle-management courses come in five sections, each with interactive tutorials,
interactive Application Activities and Knowledge checks. You’ll have all the tools necessary to
transfer knowledge into immediate actionable behaviors.
If you wish to have a Certified Chart Coach™ supporting your implementation, he/she has
access to additional coaching support documentation to secure learning transfer in your
organization.
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