The Future of Shopping - Flipbook - Page 11
That said, when asked what inhibits in-store
shopping we discovered some telling statistics.
And as a reminder, these are pre-COVID attitudes
40%
15%
Crowds were the
resounding inhibitor
at 40%
Followed by limited
selection at a
distant 15% (hinting to
the benefit of on-line
shopping).
This response is particularly interesting in that,
even prior to COVID, crowds made for a less than
ideal experience. And later we see that COVID
has simply escalated that concern.
Our pre-COVID responses tell us:
1- Consumers are shopping frequently and in a variety of ways.
2- They appreciate the options of in-store and on-line.
3- Each channel fulfills specific needs.
4- Each shopping format benefits from each other as a true
Omni-channel solution
Page 11
Bergmeyer Trend Report
The Future of Shopping
