WAT 8193 LTL Digital Transformations In The Workplace 2023 - Flipbook - Page 9
DIGITAL TECHNOLOGY – CURRENT UPTAKE | 09
How to achieve a successful digital implementation
Of course, change doesn’t happen overnight. Starting the digital journey and
introducing new technology requires careful planning and execution as well as
the support of all involved; management, FM staff, IT personnel, and customers.
FMs must be clear about their goals and what
Understanding the ‘what’ and ‘why’ will help
they want to achieve when introducing any digital
FMs to build a roadmap and plan their digital
initiative. Assessing current systems and processes
implementation. This should include specific goals,
will help to identify bottlenecks and inefficiencies,
timelines, milestones, and a pilot scheme to test
where improvements can be made, and areas where
the effectiveness of the new technology before
automation could enhance performance.
implementing it on a larger scale.
Where are FMs in their digital journey?
Accessing and sharing information has been a priority for many facility
management professionals. Four of the top 5 technologies they’ve already
implemented relate to a digital approach to information and communication.
These include cloud storage (36%) and digital
It’s also an excellent tool for space planning, allowing
connectivity and information sharing (35%) to improve
FMs to visualise proposed changes to a building’s
collaboration between FMS, their teams, and the
layout and explore how different configurations would
customers by enabling them to access essential data
look and function before making changes.
and manage facilities from anywhere, at any time.
Although 65% of respondents reported that they
Our research also revealed that 31% had already
hadn’t implemented new technologies in their
implemented AR (Augmented Reality), while 56%
business, 51% of those did say that they were thinking
are considering it. You can use AR to overlay digital
about it. In fact, 60% said that they were thinking
information and instructions onto equipment, making
about introducing robotics in some form, while 59%
it easier for staff to perform maintenance and repairs.
said they were considering AI.
Visit our hub at www.watco.co.uk/liftingthelid for more industry insights and resource guides.
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