WAT 9203 LTL Facilities Landscape 2024 FV - Flipbook - Page 3
THE FACILITIES MANAGEMENT LANDSCAPE | 03
Foreword
Our research into the 昀椀rst-hand experiences of facilities
management professionals began back in 2022. We
recognised that the facilities management industry was
becoming increasingly dif昀椀cult to navigate, and that the
responsibilities of the professionals within it were becoming
more complex too.
The role of the FM has transformed over the past
昀椀ve years. Professionals have been forced to adapt
to a diverse range of changes to the industry,
including the impact of the Covid-19 pandemic;
constantly evolving digital innovations; and changing
requirements for how individual’s rank their
employee experience. In addition to maintaining
the same unwavering focus on the safe, effective
TO UNDERSTAND THESE
CHALLENGES IN MORE DETAIL
AND IDENTIFY WHERE FMS COULD
BENEFIT FROM SUPPORT, WE
SURVEYED 250 PROFESSIONALS
IN THE INDUSTRY AND BROUGHT
THOSE LEARNINGS TO LIGHT IN 2023.
management of facilities and the people within them.
ALMOST
OVER
50
13
%
OF FMS OFTEN THINK ABOUT
LEAVING THEIR ROLE DUE TO
WORKLOAD STRESS
IN
FMS WANT TO DO MORE
PROFESSIONAL DEVELOPMENT
AND FEEL THEIR SKILLS
NEED REFRESHING
