V12 Calms - Dealer How To Guide - Flipbook - Page 3
Dealer Guide to V12
Vehicle Finance –
System Guide to Calms
Access to Calms
You will have received a username and password to use the
system, log onto https://new-business.v12vf.co.uk/
This guide has been written to help with the generation and activation
of a quote or proposal process using Calms. The content mainly follows
the recommended steps for the creation creation of an agreement, with
some signposting to an appendix explaining Calms messages that you may
encounter.
The guide refers to V12 Vehicle Finance lending parameters and business
rules applicable at the point of publication (which are of course subject to
change).
Contents
Access to Calms
03
Starting a New Quote04
Finance Quote06
Modelling the Finance Quote
08
How to Search for a Quote or Proposal
13
Appendix22
Our Partners23
Enter your user name and password on the home screen to log onto the system.
Top Tip
If you can’t remember your password after your second attempt, please use the reset
functionality.
Otherwise, your account will be locked and you will need to contact our Dealer Support
Team.
Contact Dealer Support Team
Phone: 0330 303 3464
Email: dealersetups@securetrustbank.co.uk.
If you have forgotten your password
Select ‘I forgot my password’ an email will be sent to your inbox,
with details of how to reset you password.
To avoid your account being locked, please use the forgotten
password functionality after 2 failed log in attempts. If your account
becomes locked you will receive an email advising you that your account is locked. To unlock
your account you will need to contact our Dealer on Boarding Team on 0330 303 3464.
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