Complaints Guide - V12VF - Flipbook - Page 2
WE ARE SORRY TO HEAR
OUR CUSTOMER COMMITMENT
YOU ARE UNHAPPY
Customer Focused: We listen to your
needs.
We see every contact with you as an
opportunity to exceed expectations by
listening and building our relationship
Risk Aware: Keeping you safe We take
responsibility for keeping our customers
safe
YOU CAN REFER YOUR COMPLAINT
ABOUT THE SERVICE
TO THE FINANCIAL OMBUDSMAN
WE HAVE PROVIDED
SERVICE TO INVESTIGATE FURTHER
Ownership: Keeping our promises to you.
You can rely on us to be open and honest
with you. If we say we will do it – we will
and If it can’t be done, we will say that too
complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk
Teamwork: With you all the way.
0800 023 4567 or 0300 123 9123*
We will work as a team to make it easy for
you to do business
*Calls may be recorded for training and monitoring
purposes
Performance Driven: Striving to be the
best for you.
Financial Ombudsman Service
Exchange Tower
London
E149SR
We measure our performance to
Identify what we do well and what we
Can do better
At Secure Trust Bank
we have a strong set of
values that as a team
we aim to live every
day. We’re sorry if we
have not met your
expectations.
This leaflet explains what to do if
you have a complaint and what
you can expect if you complain to
us. Your feedback gives us the
chance to put things right and
improve our service to you and
other customers.
Future Orientated: Your future in
mind.
We listen, adapt and keep our
innovations clear and simple
Company Confidential
