The Good Care Group - Care Brochure - Flipbook - Page 40
CHOOSING A LIVE-IN
CARE PROVIDER
Once you have decided that live-in care is right for you and your
family, the decision now is which live-in care provider do you choose.
Many believe that all live-in care organisations are regulated by the
Care Quality Commission (CQC), which means the quality of care
is monitored and regularly inspected. This is not the case - here we
explain the key differences to help you make an informed decision.
LIVE-IN CARE PROVIDER VS. INTRODUCTION AGENCY
It is important when considering the cost of care for a live-in care service that you think about
the differences in costs and benefits between using an introductory agency, who charge you a fee
to introduce you to a carer who you employ and pay yourself and manage directly, or using a fully
managed and regulated live-in care provider, who provide greater levels of management and
service delivery to ensure you get the highest quality home care.
EMPLOYED PROFESSIONAL CARERS
There are many reassuring benefits to using a fully managed service. As a fully managed
service, The Good Care Group directly employs its professional carers - we never use agency
staff. All carers go through a robust and rigorous recruitment process and are trained to the
highest level before they are placed with a client. Uniquely, we are the only live-in care provider
to use a situational judgement test during the recruitment process to ensure those we hire have
the aptitude to deliver the high-quality care our clients should expect. You will be supported by
a dedicated Regional Manager and a Care Manager, with support from a central service centre.
Our managers only look after a small portfolio of clients, which means you and our care teams
get unrivalled levels of support.
A REGULATED & INSPECTED SERVICE DRIVES QUALITY
The Good Care Group is a regulated service, which means the quality of its care is regulated
by The Care Quality Commission (CQC), something introduction home care agencies are not.
As a family you cannot be assured of the quality of the service the carer you are introduced to
will provide. We are proud to be the only live-in care provider in the UK to have achieved an
‘Outstanding’ rating in all five areas in our last inspection. We are completely accountable for
the care we provide, which eliminates worry and provides reassurance to families that their
loved one is in safe hands and receiving the best care. Our award-winning care trusted by families
across the country has seen us win year on year more care industry awards than any other home
care provider, including four dementia accolades recognising our approach to delivering
outstanding dementia care.
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