The Good Care Group - Care Brochure - Flipbook - Page 14
HOW CAN I BE SURE I WILL
GET GOOD QUALITY CARE?
A FULLY MANAGED & REGULATED SERVICE
The Good Care Group provides a fully managed service, which means that if a carer is unable
to care for you, whether that is a planned holiday or an unexpected period of leave then we can
guarantee direct cover drawing on our resource of standby professional carers. We work quickly
to ensure that you are not left without someone to care for you. Every client is supported by a
Regional Manager and a dedicated Care Manager, all supported by a central team of Regional
Support Assistants. These teams only manage a small portfolio of clients so that you can be assured
you will get unrivalled support as and when you need it. We also have a 24/7 support line, which
both our clients and carers can use in case of an emergency.
DIRECTLY EMPLOYED CARERS
Unlike introduction agencies, who will simply introduce you to a carer to manage and pay
yourself we directly employ all our carers and value them for their contribution, ensuring they
receive on-going professional development. This means they are committed to us and to providing
you with continuity and consistency of care. If you have a carer introduced to you through an
agency you will be responsible for paying their salary, managing cover for their annual leave and
more importantly their supervision and management - all of which can be very time consuming
and frustrating for families to manage at a time when they need as much support as possible
for themselves and their loved one.
A QUALITY ASSURED SERVICE RATED ‘OUTSTANDING’
BY THE CARE QUALITY COMMISSION (CQC)
The Good Care Group is the only dedicated live-in care provider in the UK to achieve
an ‘Outstanding’ rating by CQC across all five measures - safe, effective,
caring, responsive and well-led. We know this provides families
with peace and mind that their loved one is receiving
the best possible care.
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