ESG Report 2022 single pages web - Flipbook - Page 13
STAKEHOLDER FRAMEWORK
Clients • Investors • Colleagues
Initiating and maintaining dialogue with our stakeholders enables the Group
to align our sustainability initiatives and business models to their concerns.
This feedback is important during our decision-making processes and
enables us to better develop the four pillars of our sustainability strategy.
We recognise three distinct levels of RWS stakeholders in our framework,
with our clients, colleagues and investors being the central stakeholders for
the Group.
Society •
We increased our focus on stakeholder issues in two ways – by increased
engagement with our stakeholder groups and through a review of our
material corporate sustainability topics and emerging issues using a
software analytics platform that supports a data-driven and dynamic
materiality process.
MATERIALITY ANALYSIS
1
2
3
As a result of the limitation we encountered
last year regarding the amount of feedback we
received from certain stakeholders regarding
materiality, we now identify and prioritise material
issues using Datamaran software that enables
a data-driven and dynamic process for ESG risk
identification and monitoring.
4
5
6
7
8
9
10
11
12
The software enabled us to gain a continuous,
evidence-based review of ESG-related risks
within our regulatory, competitive, and operating
contexts. This approach ensures that we can
continue to build an ESG focus that responds
to external events, evolving business priorities,
stakeholder expectations, and our own
performance results.
13
14
15
The review enforced our corporate sustainability
strategy and identified emerging issues, such
as geopolitical risks and human rights. These
insights have shaped conversations across
RWS as well as the Group’s principal risks and
uncertainties.
The results received from ongoing stakeholder
feedback, and the insights from the analysis,
showed us that client privacy and data security;
public health risks; climate change and GHG
emissions; employee diversity and inclusion;
employee health and safety; and ethical corporate
behaviour have become increasingly important to
our stakeholders. The matrix ranks the materiality
of issues raised.
Suppliers • Competitors • Partners
Public health risks
Client privacy and data security
Climate change and GHG
emissions
Employee diversity and
inclusion
Employee health and safety
Ethical corporate behaviour
Human rights
Physical and sociopolitical risks
Workforce management
Natural capital
Energy management
Transition to renewables and
alternative energies
Client practices
Access and affordability
Labour practices
16 Transparency
17 Governance structures
and mechanisms
18 Innovation and technology
19 Business model resilience
20 Waste and hazardous
materials management
21 Management of the legal
and regulatory environment
22 Community relations
23 Ecological impacts
24 Sourcing efficiency
and management
25 Competitive behaviour
26 Responsible consumption
and production
27 Selling practices and
product labelling
1
2
6
3
4
5
6
5
Relevance to stakeholders
Engagement included a materiality survey which
went to over 80% of our shareholders, over 25%
of our key clients and over 85% of our suppliers,
and meetings with stakeholders, i.e. investors,
clients, colleagues and suppliers. We also ran
a Group-wide colleague engagement survey
and we were delighted to achieve an 85% global
response rate. 82% of respondents believe RWS is
committed to its responsibilities surrounding ESG.
Governments &
• Financial
Regulatory bodies
7
8
9
10
11
12
4
13
14
15
17
16
18
3
19
20
21
22
2
23
24
25
26
27
2
3
4
5
6
Relevance to RWS
ENVIRONMENT
PEOPLE
COMMUNITY
SUSTAINABILITY
GOVERNANCE
RWS — ESG Report 2022
13
