ESG 23 Final Single pages - Flipbook - Page 21
OUR SUPPLIERS
OUR COMMUNITY
We believe it is important to have two-way communication
with our suppliers, fostering better relationships, keeping
our suppliers updated on our requirements as well as
assisting with e昀케ciencies, quality, insight, costs and
reliability.
Our communities comprise those living and working in or
near our operations and those who represent the needs
of the communities we operate in, including charities,
schools and universities. We strive to maintain a deep
understanding of the complex social challenges that
impact them, whilst recognising our responsibility to
contribute to the sustainability and well-being of society
and the economy wherever we operate.
We strive to foster better relationships and two-way
communication with our suppliers, keeping them updated
on our requirements, as well as assisting with e昀케ciencies,
quality, insight, costs and reliability. We have also
implemented a Supplier Code of Conduct which sets out
the standards and responsibilities that RWS expects its
suppliers to adhere to when working with RWS.
During FY23 we engaged with our suppliers in numerous
ways. These included electronic newsletters, vendor
feedback and satisfaction surveys, holiday capacity
surveys, buddy meetings between language leads,
monthly welcome calls, onboarding sessions, specialised
training sessions (such as programme-speci昀椀c postediting training delivered on an individual basis,
workshops on creative translations and best practices for
our service providers, specialised training on subtitling
and challenges for APAC languages), as well as surveys to
get feedback on the training provided and their feedback
on ESG materiality. See page 61 for more information.
RWS and the Foundation encourages its colleagues to
volunteer in the community and 昀椀ve working days can be
taken annually to get involved in charitable initiatives (see
pages 48 to 59).
We provide an active programme of charitable support
and promote foreign language learning actively through
school and university partnership programmes including
RWS Campus and the RWS-Brode Scholarship Programme.
Our colleagues, through The RWS Foundation Türkiye
Appeal, showed overwhelming support and raised over
£7,500. Their donations went to the Turkish Red Cross and
the AHBAP charity in Türkiye. The Foundation also made
further donations to the Disasters Emergency Committee
Türkiye-Syria Earthquake Appeal and UNICEF, the UN’s
children’s fund.
SUSTAINABILITY
RWS Holdings plc — ESG Report 2023
21
