ESG 23 Final Single pages - Flipbook - Page 18
Sustainability (continued)
STAKEHOLDER ENGAGEMENT
RWS has identi昀椀ed the following key
stakeholders and is committed to enhancing
engagement with them all.
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OUR BOARD
OUR SHAREHOLDERS
OUR PEOPLE
OUR CLIENTS
OUR SUPPLIERS
OUR COMMUNITY
BOARD OF DIRECTORS
The Board is committed to enhancing engagement
and seeks to build honest, respectful and transparent
relationships with all of the Company’s stakeholders,
taking into consideration what matters to each group. The
interests of our stakeholder groups are considered by the
Board through a combination of:
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Unscheduled Board and Committee meetings if the
Board needs to be informed of matters, or when a
decision is required before scheduled Board meetings
– such as trading updates, material events or M&A
opportunities.
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Regular brie昀椀ngs from Executive Directors, senior
management and subject matter experts, which
include details of engagement with stakeholders,
strategy, performance, local market and competitor
positions, operational and colleague matters, and client
satisfaction and business development.
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A rolling agenda of matters which are considered by the
Board and Committees throughout the year, including
an annual strategy review which considers the purpose
of the Company and the strategy to be followed by the
Group, supported by a budget for the following year and
a medium-term 昀椀nancial plan.
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Formal consideration of large contracts, acquisitions,
re昀椀nancing, share buybacks, dividends and other
matters, including any factors which are relevant to
major decisions taken by the Board through the year,
in line with the Delegation of Authority and Terms of
Reference for each Board Committee.
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The risk management process and other routine Audit
Committee, Nomination Committee and Remuneration
Committee agenda items.
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Feedback from colleagues through responses to the
annual RWS engagement survey.
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A focused approach to client engagement through both
face-to-face visits with our signi昀椀cant enterprise clients,
and the ‘voice of the customer’ programme insights,
tabled at Board meetings.
Regular reports and presentations at scheduled Board
and Committee meetings, including operational reports
presented by the Chief Executive O昀케cer, and updates
from the Chief Financial O昀케cer and other members of
senior management on a range of matters including:
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Strategy
Financial, treasury and tax matters
Capital allocation and shareholder returns
Health, safety and well-being
Speak-up Policy
Risk, assurance and controls
Governance and business ethics
Cyber security
Colleague matters (including colleague
engagement, workforce and management diversity,
gender pay gap, workforce remuneration and
related policies)
Markets
Operational performance
Suppliers
Community
Environment and sustainability
Client and investor feedback
RWS Holdings plc — ESG Report 2023 SUSTAINABILITY
