V Awards Winners Book 2022 - Flipbook - Page 18
EVENT
Best Internal
Communications Event
WINNER
DRPG
BT CONSUMER LIVE 2021
Consumer Live is the flagship annual employee event for BT that brings together employees from the main retail
division of BT Group, to share the vision for the future and key company updates, as well as celebrating the successes of the past 12 months. Due to the pandemic, DRPG had to turn the 2021 event into a virtual experience, with the
aim of bringing together 26,000 colleagues, of which 22,000 work in contact centres and stores.
The event was split into two parts and focused on tailoring the experience to the delegate’s location and job role. Two
live plenary sessions were broadcast – one at 8am where colleagues went into stores before opening hours to enjoy
breakfast together and tune in as a team, and the second in the afternoon, for the rest of Consumer, with Service
breakout sessions seamlessly streamed live from six locations to 16,000 people directly after the plenary.
In the evening, DRPG hosted an evening recognition event ‘The Big Consumer Show Live’ that saw a special performance from Anne-Marie and a gamified segment where 300 BT Colleagues and their families took part in a live
competition to win some amazing prizes.
Consumer Live 2021 reached 100% of colleagues, of which 80% of those watched live on the day. There were over
64,000 unique stream views of the plenary and divisional sessions and the reaction on BT’s ‘was impressive – across
the day, there were thousands of comments and videos uploaded, averaging 81 comments per post.
Highly Commended
Cogs & Marvel
Adobe Field Trip 2021
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