FIS Horizons 2023 Brochure - Riding the wave - Flipbook - Page 16
Key components and issues to consider for a
Quality Framework:
1. Have you defined a “good” outcome and
how you will measure against this?
2. Is there a complete list of customer
touchpoints (policy, process, etc.) across
all products?
3. What data is available at each touchpoint
and what benefit does it drive?
4. Are assurance questions balanced
between internal processes, regulatory
requirements and achieving the right
outcome?
5. How are passes / fails recorded – is the
root cause identified and captured?
6. How are results and root causes reported
and what action does it drive as a result?
In this article, our regulatory consulting
team looks at how to ensure QA is
independent, the key aspects of an effective
framework, how data lends itself to enhance
review and challenge, and how to embed this
activity in your BAU activity.
Article correct as of 16 December 2022.
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