HRABP - Draft 8 - Flipbook - Page 36
•
Introducing
text messaging
for tenants in relation to
arrears recovery and potentially
other aspects of the service.
This is expected to help
manage the arrears recovery.
•
Digitising NIHEC certificates will
reduce costs of paper documents
and the need to keep them.
•
Integrating our asset management
system (Keystone) with the
corporate document management
system to ensure all records
relating to a property are fully
recorded and stored will deliver
efficiencies for the housing service.
•
Developing a ‘dashboard’
for
office staff to ensure all the
relevant information about the
property or tenant is accessible.
•
Developing a portal on the
website for tenants to access
their personal accounts, enabling
messages to be sent, payments
made and data gathered to help
deliver an improved and targeted
service. This self-service portal
should reduce contacts by phone
or letter (for example asking how
much rent is owed or to report a
repair) bringing efficiencies to the
service.
•
Implementing the Fleet Strategy
to introduce new fuel efficient
vehicles to reduce fuel and
maintenance costs to the HRA.
36 East Suffolk HRA Business Plan 2018 - 2048
4. Effectiveness
Improved VfM also requires that we
work more effectively. Our objective is
for our staff to be able to perform their
roles more effectively through better use
off communications, technology and
resources. Changes proposed are:
•
Implementing
a
new
risk
management IT system that will
ensure that fire risk assessments
are properly documented and
actions recorded and monitored.
This is being considered following
the Grenfell Tower tragedy to
ensure all the council’s obligations
are met.
•
Changing the way ordered work
is reconciled with completed jobs
to streamline the process and
achieve accurate costed work
with a reduced need for backoffice involvement. This involves
changes to the schedule of rates
methodology currently used.
•
Implementing an online asbestos
risk register easily accessible to
the workforce on site to minimise
the risk to them and residents and
ensure our compliance with all
legislation.
•
Working with our Orchard IT
partner to introduce a Universal
Credit module that will help our
staff to identify and assist tenants
on UC, thereby helping them
and helping us manage our rent
arrears.
•
Working
with
Orchard
in
maximising potential data that
will help focus our activity on
particular tenant groups in order
to be to be more effective.
•
The relocation of the Housing Team
to new office accommodation.
The current office is in very poor
