Job Book 9th Edition - Book - Page 312
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Stage 6 > Handover and Close Out: Supplementary Material: 6/SM5
6/SM5: Soft Landings
Five stages of Soft Landings
Soft Landings extends the duties of the team before handover, in the weeks
immediately after handover, for the first year of occupation, and for the second
and third years. The procedures are designed to augment standard professional
scopes of service, not to replace them. They can be tailored to run alongside most
industry-standard procurement routes. Major revisions to industry-standard
documentation are therefore not necessary. The main additions to normal scopes
of service occur during five main stages:
1. Inception and briefing
To clarify the duties of members of the client, design and construction
teams during critical stages, and to help set and manage expectations for
performance in use.
2.Design development and review (including specification and
construction)
This proceeds much as usual, but with greater attention to applying the
procedures established in the briefing stage, reviewing the likely performance
against the original expectations and achieving specific outcomes.
3.Pre-handover
To take place with greater involvement of designers, builders, operators
and commissioning and controls specialists in order to strengthen the
operational readiness of the building.
4. Initial aftercare
To take place during the users’ settling-in period, with a resident
representative or team on site to help pass on knowledge, respond to queries
and react to problems.
5.Aftercare
In years 1 to 3 after handover, with periodic monitoring and review of
building performance.
Soft Landings is effectively a palette of activities which improves the performance
outcome of buildings because designers and contractors remain involved with
buildings after Practical Completion. They help fine-tune the systems and
ensure that occupants understand how to operate their buildings. Designed
