Job Book 9th Edition - Book - Page 311
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Stage 6 > Handover and Close Out: Supplementary Material: 6/SM4
6/SM4: Post-project evaluation
The more intensive investigations for Feedback, which might not be practicable
until several years after completion of the project, could include structured
interviews with the client’s staff or with users, access to the buildings, and access
to information and records held by various team members.
None of these activities should be attempted if there is a risk of inviting acrimony
and dispute, although there is significant potential value in terms of continued
client relations, learning from Feedback and aiding continuous improvement.
The purpose of a post-project evaluation is to analyse the management,
construction and performance of a project. This could entail:
• an analysis of the project records
• an inspection of the fabric of the completed building
• studies of the building in use
• meetings and workshops with the client, consultants and users.
A post-project evaluation should cover:
• the purpose of the study
• the description of the need
• performance against cost, quality and timescale targets
• client satisfaction with the project and the facility
• user satisfaction with the facility
• performance and communication between project participants
–– project sponsor
–– client project manager
–– where relevant, client adviser
–– project team
• overview and recommendations
–– lessons learned
–– major points of action
–– costs
• technical appendices
–– user survey data
–– monitoring data.
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