November/December Issue 59 - Flipbook - Page 24
NEWS
NTP NEWS - TRAINING UPDATES
This edition we’ll focus on the
how the pandemic has shaped
training delivery over the
past year and what trends are
being forecast by the training
community for the future.
Firstly, though a big thank-you to
everyone who attended our 3rd
Annual Mental Health Training
Event for the industry ‘It’s Not Just
Vehicles That Break Down’.
Held virtually through Zoom and
AWARE-Series TV, from 10th-12th
February, the event was attended
by over 50 delegates from across
the Roadside & Recovery and Bus
& Coach industries, Military and
Emergency Services.
Offered free-of-charge (inclusive
of 7-hrs DCPC) the Mental Health
& ResilienceAWARE module not
only raised awareness of mental
ill-health disorders and industryrelated issues; the risk factors,
signs, symptoms and preventative
measures but also provided
essential guidance on ‘resilience’
during these difficult times.
Thank you to the organisations
who donated, we’ll be passing
those donations on to your chosen
industry charities.
The State of Training in
2020/2021
As an active participant of the
training
industry
community
Network Training Partnership has
contributed to a recent Training
Industry Survey conducted by a
leading research organisation with
the benchmark report having just
been published.
The Survey was commissioned
to compare the training industry
over the past 4-years and how
external influences have impacted
the industry. It considers changes
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to training delivery, technology
and innovation and what the future
holds. With hundreds of providers
from 12 countries responding the
survey gives a comprehensive
view of where the training industry
sees itself. Here are just a few of
the highlights:
The Unprecedented Rise of
Online Learning
The growing popularity of online
training was strongly reflected in
this year’s Survey. Almost 70%
of training providers said they
intended to focus on e-Learning
and 56% on a blended approach in
the next 12 months with providers
using a range of terminology
including ‘Live Online Training’,
‘Virtual Training’ and ‘Remote
Training’ to help explain their future
training offerings. With this method
of learning evolving so quickly
there are still many providers who
say they are either not prepared
for it, don’t understand it or not
equipped to offer it!
Training Quality
An issue that many participants
highlighted is that poor quality
training is a major issue right
now, especially where online
courses are concerned. There are
growing fears that many of those
offering online modules do not
have the technological expertise,
course writing skills or coaching &
mentoring abilities to adapt content
and maintain learner engagement
for delivery through web and
video conferencing platforms.
Poor quality content and trainer
delivery can lead to compromised
standards
and
unsatisfactory
learner experiences.
Measuring Success; Customer
is King
Participants were asked what
metrics they use to measure
success. The highest scoring
metric by far was customer and
learner satisfaction. At 78% it
shows that customer satisfaction is
extremely important to the retention
of learners and the development of
customer/provider relationships.
Collecting Feedback
So how are providers measuring
customer and learner satisfaction?
The Survey has revealed more
providers are turning to online
evaluation forms with a 35%
increase since 2019.
Online evaluation allows providers
to easily collate and report on
customer satisfaction, saving time
and reducing the amount of paper
required to store the information.
Interestingly, the Survey found
that digital feedback is described
as more honest and therefore
more insightful; learners feel more
comfortable giving feedback in
private and without a trainer there
to influence their decision and
comments.
Another benefit to collecting data
digitally is the ability to perform
realtime and in-depth analysis of
the course, it’s content and trainer
delivery.
Conclusion
What have we learnt? Tech is king!
From eLearning and online training,
to the rise of online booking and
the decline of paper-happy sheets
in favour of digital evaluation and
feedback forms, it’s clear that 2020
was the year of digitalisation for the
training industry.
Without a doubt, offering online
learning, online booking and
managing auditing and compliance
requirements with the use of smart
systems such as an LMS (Learning
Management System) is the way
forward for training providers who
