July/August Issue 62 - Flipbook - Page 9
NEWS
ADVICE FOR RECOVERY OPERATORS ON HIGHWAYS
ENGLAND’S MOTORWAY NETWORK
The roadside rescue and recovery
industry is recognised as an
essential service by Highways
England and plays an important
part in the day-to-day operation
of our roads by attending and
recovering broken down or
damaged vehicles so that we can
keep traffic moving.
Highways England have been
working closely with the independent
recovery industry associations
and stakeholder groups to review,
update and formalise the existing
recovery protocols covering the safe
attendance, recovery and removal
of large vehicles within emergency
areas and on our motorways.
JOINT WORKING PROTOCOL
We have produced a new joint
working protocol for recovery
operators attending broken down
and accident damaged large
vehicles on our motorways. The
protocol which has been developed
in conjunction with and approved by
the independent recovery industry
is intended to inform best practice
and establish a clear ‘start to finish’
recovery process for large vehicles
which aligns with our own traffic
officer procedures and our CLEAR
initiative.
The new protocol document is
designed to complement existing
guidance materials for VROs and is
available for to view and download
at this link:
https://highwaysengland.co.uk/ East Midlands: 0115 855 2014
road-safety/advice-for-recovery- North West: 01925 29 8014
o p e r a t o r s - o n - o u r - m o t o r w a y - North East: 01924 24 3715
network/.
For reference, the operations
RECOVERY SIGNALS
regional areas and boundaries are
available on a standalone map on
Four new recovery focussed the Highways England recovery
messages are available to be set on operator web page.
our signs which will help to support
the safety of VROs working on The new regional ‘Recovery In’
our network and provide motorists phone numbers are solely for
with information and awareness the use of roadside recovery
of a VROs presence and recovery operators
requiring
support
activity
from Highways England Traffic
Officers and must not be shared
REGIONAL ‘RECOVERY IN’
or promoted elsewhere.
TELEPHONE NUMBER
VROs are never expected to work
To
aid
two-way
operational in a live lane on a motorway and
communication between VROs Highways England have procedures
and our traffic officers during in place to make sure you never
incident management, each of have to do so. Highways England
the 7 Highways England Regional will support you by setting signs and
Operations Centres have set up a signals to improve your safety, and
direct ‘Recovery In’ phone number. allocating traffic officers or calling on
police resource if required to ensure
These phone numbers provide your safety and that you never have
VROs with an additional means to attempt to recover a vehicle in a
of contacting Highways England live lane.
for operational support and will
enable VROs to directly contact an For more information and to
incident manager within the regional view and download the guidance
operations centre relevant to where documentation, please visit the
on our network they are working.
Highways
England
recovery
operator web page:
The seven regional ‘Recovery In’
phone numbers are as follows:
https://highwaysengland.co.uk/
South West: 0117 316 5708
road-safety/advice-for-recoverySouth East: 01883 74 5313
operators-on-our-motorwayEast: 070 760 8507
network/.
West Midlands: 0121 421 8808
09
