July/August Issue 62 - Flipbook - Page 12
NEWS
A passion for problem-solving and
an analytical but creative mind
Ultimately, the ability to put people
at ease and feel confident that
you’re going to get the job done.
There’s
nothing
worse
than
being on the side of the road, in
an emergency, on the phone to
someone who doesn’t know what
they’re talking about. You need to
be able to communicate and build
trust in your customers and your
colleagues. – Ashleigh
Determination - ‘There is no such
word as can’t, just can’t yet!’
Compromise and willingness to
learn. I think this quote fits me: ‘Be
a survivor, not a victim, believe in
yourself and there will be nothing
you can’t achieve.’ – Bella
What have been your career
highlights?
Having been able to manage and
implement new systems delivering
training and support to the team. –
Poppy
We are a small business and the
fact, with the help of my son and
good staff, we are still in business.
– Brenda
We like visiting the companies
we work for. It helps to achieve a
good working relationship, and it’s
wonderful to see the other side and
hear the breakdown calls coming in.
You learn how the staff are trained
and how calls are dealt with. – Bella
Have you ever considered
changing your career path?
I love my job and my aspirations
involve staying within the industry
I’ve evolved with. – Ashleigh
I have had several careers over
the years, from domestic banking
before I had children to training
to work with children with special
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needs in a speech and language talking to customers, accepting and
role. Both have helped me in my dispatching jobs to our team. I liaise
current role. – Bella
with business partners, customers
and drivers triaging calls to the right
What are the best things about places. As the first point of contact,
your partnership with Call Assist it’s important to get the information
and Start Rescue?
I need as quickly and accurately as
possible. – Ashleigh
The staff at Call assist are very
friendly and helpful, and have gone Jack of all trades - but experience is
out of their way to assist us in every making me master of some! – Bella
way during COVID-19. – Becky
How do you feel about working
We all try to work together for the in a male-dominated industry?
best interests of their customers. If
we have a problem, Call Assist staff I enjoy it, it’s never been an issue.
always try to do their best to sort it – Becky
out. – Brenda
It is a good challenge - along with
Call Assist are very approachable, lots of men to organise and to
always easy to get hold of and motivate to do what’s required to
extremely friendly. I love the portal. meet customer needs. - Poppy
I have always found any problems
have always been addressed I prefer it. It’s a really nice atmosphere
quickly and fairly. The management to work in. – Tracey
are always happy to speak to you
and it has been wonderful to build up I have never had any problems. –
such a good working relationship. I Brenda
love their equal approach towards
women in supervisory roles. – Bella It doesn’t bother me as I work within
a great team and my colleagues
What does a general day at work treat me as they would anyone else.
involve for you?
As long as you have the respect of
the people you work with and the
Taking the jobs, answering the customer, it shouldn’t matter what
phone, dealing with staff and gender you are.
customers, going roadside for
road traffic collisions when extra Being a confident and hard-working
hands are needed, doing accounts, woman with great interpersonal skills
cleaning…. generally a bit of and strong management behind me
everything really! – Becky
has allowed me to thrive. I’m really
Credit control is one of my main proud of what I’ve achieved working
focuses, along with Invoices, in a male-dominated field. I’ve built
booking and dispatching Jobs. up relationships with various clubs
Along with the background work like Call Assist, with who we have a
of PAS43, NHSS17 and ISO 9001 brilliant relationship. Now is as good
compliance. – Poppy
a time as any to celebrate that. –
Ashleigh
Getting to work early and having
everything ready for the staff to start I feel proud to work in a malework on arrival and dealing with all dominated industry. I’ve learnt so
duties as they arise. – Brenda
much. I may not be able to do the
manual labour of a man but I am
I spend the day answering calls and and have proved that I am mentally
