AMERICAN DREAM AMAZING HAIR 2018/19 (Edition 8) - Catalog - Page 107
OUR PROMISE TO YOU
SHOPPING WITH US
3 WAYS TO ORDER
OUR PROMISE
ONLINE
WWW.AMERICANDREAMEXTENSIONS.COM
ESTABLISHED IN 1980, AMERICAN DREAM IS WORLD RENOWNED
FOR CREATIVE INNOVATION, EXCEPTIONAL CHOICE AND UNBEATABLE
QUALITY. WE’RE AT THE FOREFRONT OF THE INDUSTRY, CONTINUOUSLY
PIONEERING NEW APPLICATION SYSTEMS AND INVESTING IN THE
DEVELOPMENT OF SAFER, FASTER AND BETTER TECHNOLOGIES.
THIS HAS UNDOUBTEDLY SHAPED THE EXTENSIONS MARKET AND
EARNED US A REPUTATION AS THE EXPERTS IN HAIR EXTENSIONS.
TELEPHONE
020 8998 9840
MON-FRI: 10.00AM – 5.30PM (EXCLUDING BANK HOLIDAYS)
IN-STORE
OPEN 6 DAYS A WEEK
MON-FRI: 9.30AM – 5.00PM | SAT: 10.00AM – 2.00PM
UNIT 2, MANHATTAN BUSINESS PARK, WESTGATE, EALING, LONDON, W5 1UP
DELIVERY OPTIONS
FIRST CLASS 1-4 WORKING DAYS
NEXT DAY GUARANTEED NEXT WORKING DAY
(FOR ORDERS PLACED BEFORE 1.00PM)
SATURDAY CAN BE ARRANGED
INTERNATIONAL 3-10 WORKING DAYS
ETHICAL TRADING
American Dream works with organisations that meet our ethical policy standards.
DELIVERY We use reputable 3rd party delivery companies to ensure your order reaches you safely. You
are insured by Royal Mail up to the value of £38.00, if your order value exceeds this amount we would
advise you request for your items to be sent by Special Delivery. Additional charges may apply, please
ask our mail order team for more details. Please note: If your item is lost or stolen in transit, the carrier
company will be responsible for compensation claims.
This ethical policy serves as a guideline for all of our business practices. Decisions on
whether an organisation meets our ethical standards are taken on an individual basis,
with consideration given to information from recognised sources and input from our
current clients.
PAYMENT
1.We actively seek to work with and support organisations that promote the
interests of their local communities by providing a source of income that will
benefit the positive development of their society.
We accept all of the above methods of payment. Regular customers spending a
minimum of £1000 per month may qualify for VIP account status with 30 days free
credit. Terms and conditions apply. Please ask our mail order team for full details.
2.We actively engage with organisations that offer conditions of employment that
are fair to all their employees; compliant with health and safety regulations; and
where remuneration is reflective of the input hours and overtime, if any, at or
above the local minimum wage.
NOTE Orders can only be despatched once payment has cleared. If you are paying by cheque place
your order and post payment to American Dream, Unit 2, Manhattan Business Park, Westgate, Ealing,
London, W5 1UP. Your cheque can take up to 10 working days to clear at which point your goods will
be despatched.
3. We actively seek to work with organisations that source raw materials ethically
from quality controlled, reputable suppliers and that pay individual hair donors
fairly and timely.
RETURNS
4. We actively seek to work with Quality Assured Companies that meet International
standards, such as ISO 9001:2008.
Returns must be made within 7 working days for a full credit note.
No refunds will be given.
RETURNS ADDRESS
RETURNS DEPARTMENT
AMERICAN DREAM MAIL ORDER
UNIT 2, MANHATTAN BUSINESS PARK
WESTGATE, EALING, LONDON, W5 1UP
FAULTY PRODUCTS
If you feel there’s a manufacturing fault with your goods, please return them and
include proof of purchase and covering letter. If you are returning hair, this may
need to be sent to our laboratories overseas for testing, so results can take 6-8
weeks to determine.
TERMS & CONDITIONS
WWW.AMERICANDREAMEXTENSIONS.COM/TERMS-AND-CONDITIONS
106
OUR PROMISE IS TO GUARANTEE HIGH QUALITY PRODUCTS AT THE
BEST PRICES, DELIVERED WITH A SERVICE YOU CAN TRUST AND
THE ASSURANCE OF FAIR TRADING TERMS. AMERICAN DREAM IS ISO
9001:2008 ACCREDITED, WHICH MEANS WE CONDUCT AFFAIRS TO
THE INTERNATIONALLY RECOGNISED QUALITY STANDARD OF BUSINESS
EXCELLENCE ACROSS ALL OUR SYSTEMS AND PROCESSES, AS
AUDITED BY THE BRITISH STANDARDS INSTITUTE (BSI).
TRAINING & SUPPORT
American Dream offers certified group and bespoke training allowing you to learn any
application system, at your desired pace. We support our extension salons with point
of sale, including window posters and desktop cards, to help promote your services.
HELPING YOU PROFIT
Our products are sold in single units at the best trade prices. They can also be
purchased individually from our website. Any instant extension retail lines including
Hair Addition, Ponytails, Fringes, Clip-in Extensions, Wigs & Buns have affordable
entry packages, with excellent margins and new space saving display stands,
meaning bigger savings and larger profits.
CUSTOMER CARE
American Dream strives to support you wherever we can. Our friendly, knowledgeable
consultants are available Monday to Friday 9.30am – 5pm, to listen and respond to
your needs. If you have any queries, product innovation ideas or if there is anything
you think we can do better, contact us at our headquarters on +44 (0)20 8998 9840
or email customerservice@americandreamextensions.com.
TRADE & PROFESSIONAL CLIENTS
click here to log in or register
for trade prices & free delivery*
*free delivery on orders £100 or over
