Altus Insurance whitepaper spreads - Flipbook - Page 24
Upgrading the line and service
improvement (cont.)
Claim Technology
What does it do? Claim Technology provide an API
Marketplace that enables insurers to use cloudbased apps and services as a wrapper on top of
their legacy systems. Provides a combination of
proprietary and third-party digital self-service
capabilities including a customer/supplier portal.
Prevention
Noti昀椀cation
Investigation
FRISS
What does it do? An AI solution carrying out
analysis of claims data to provide a fraud risk score
for all customers making a claim, with detailed
rationale and recommended next steps. Network
analysis at the point of query, ensuring fraud
risk and highlighted issues reflect the real-time
position.
Prevention
Noti昀椀cation
What does it do? Device and system that provides
early detection of water leaks and noti昀椀cation via
a mobile app with the aim of reducing escape of
water claims, and minimising the impact of them.
Impact: Whilst the Leakbot (and similar)
technology has been around for some time,
Noti昀椀cation
What does it do? RightIndem have designed
a solution has to make the FNOL process as
straightforward as possible for customers. Claims can
be raised through the customer’s chosen channel,
including conversational UI, and the platform has
been integrated with a range of third-party solutions
to enable straight through processing (STP).
Prevention
Noti昀椀cation
Fraud
Claim Settlement
Fraud
increased take-up and a昀昀ordability should make
it a more attractive proposition to insurers and
home-owners.
The bene昀椀ts of this are reduced claims frequency
and severity for water damage, alongside removal of
the stress this causes to customers, and a positive
environmental impact in reducing water waste.
Investigation
RightIndem
Claim Settlement
Impact: As insurers move towards greater use of selfserve, with reduced active involvement from claims
handlers, this increases the scope for organised and
opportunistic fraudsters to try to game the system.
FRISS’s suite of solutions bring fraud controls
that are robust and up-to-date, identifying new
behaviours through large-scale pattern analysis that
this possible using AI. For the customer, less false
positives means a faster claims process.
Investigation
Ondo Leakbot
Prevention
Impact: By starting with a focus on the problem
areas for claims, Claim Technology has developed
an integration solution, supported by a
comprehensive tech marketplace, that is well place
to support a range of transformation strategies
through its ecosystem of innovative solutions.
Claim Settlement
Fraud
Impact: The solution has been developed to
capture and contextualise a wide range of claims
data from the point of loss noti昀椀cation. This
approach supports the accurate classi昀椀cation of
claims and therefore the assignment to the right
claims-handlers, suppliers, or to an automated
settlement route.
Investigation
Claim Settlement
Fraud
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