TLAnnualReport2023-2024 - Flipbook - Page 9
Perhaps it was a move out of province for a time or a long-term incarceration or hospitalization that
previously closed their file with us. Assessing amenability to support is an ongoing process as a
person’s life circumstances change. Working together with our Clinical team, we are dedicated to
assessing what has worked, what has not worked, and what would need to change in moving forward
with support planning.
A good portion of the year was spent working directly with the community, answering over 330
inquiries via email, over 220 inquiries via phone, as well as meeting with the occasional drop-in visitor to
our office. Navigating system resources, exploring funding options in the province, and finding a service
that meets a person’s need can feel like a daunting task. Our Intake team is always happy to lend a
hand in this area and we never turn anyone away without doing everything we can to leave them more
empowered than when they came to us. Whether it’s assistance with a funding application, putting
together resource lists, or support through a system navigation issue, we are here to help.
The Intake team eagerly looks forward to the year ahead and continuing to make connections with
marginalized folks in the community who have the desire to make meaningful, positive change in
their lives. We are honoured to be their first connection here, and we pledge to make the experience a
safe and empathetic one. Reaching out for help is often the hardest step in a journey toward healing,
and change can be scary. The Intake team recognizes this and is here to make navigating those initial
first steps as smooth and supportive as possible.
CLINICAL PATIENTS
144
HOME SHARE
33
TOTAL NUMBER OF
PARTICIPANTS BY PROGRAM
(MB + SK)
CLUSTER
31
24-HR STAFFED HOMES
36
DAY PROGRAM
98
COMMUNITY SUPPORT (SIL)
426
08
