TLAnnualReport2023-2024 - Flipbook - Page 21
TECHNOLOGY DEPARTMENT
The Technology team maintains a close working relationship with leadership, departments, and
employees in pursuit of continuous improvement with our applications and systems, work processes,
initiatives, user support, and management of technology risk. This means as an agency, we are
collectively better able to support our participants and communities. We had a productive and
innovative year, achieving several milestones and overcoming many challenges. Highlights include:
EXPANDING OUR EVIDENCE-BASED SUPPORT
Transitioning from paper-based records to a digital case management system in 2017 was
transformative for Turning Leaf. It allows service and clinical to update and access participant files in
real time, meaning we can adapt care plans, communicate needs, incidents, and outcomes on
demand. We began to dream of a custom Turning Leaf case management system – one that is tailored
to support our unique evidence-based approach - and we are proud to share that the technology team
has been working tirelessly to build it. Our custom-built, in-house case management system will
launch in the summer of 2024.
ENHANCED DOCUMENT MANAGEMENT
Observing challenges that impacted how employees interact with files, we have implemented new
systems that enable us to find, access, share and collaborate on files more easily and effectively. This
has empowered our departments and teams to work smarter and faster, while ensuring the security
and quality of our files.
ENABLING NEW SITES WITH TECHNOLOGY
Turning Leaf is constantly innovating and expanding its programs and reach, and technology is a key
enabler of this progress. The technology team has been instrumental in ensuring that every new site is
equipped with the most suitable technology solutions to support the delivery of high-quality services.
This year, we added several new sites to our network, each with its own unique needs and challenges.
BUILDING CYBER RESILIENCE
Cybersecurity is more than just a technical matter. It affects every aspect of our organization and
requires everyone's attention and commitment. We are well aware of the increasing risks posed by
cyber attacks, and understand they can have devastating consequences. That's why we work hard to
strengthen our cyber resilience and readiness and implement best practices to better protect our data
and systems from malicious actors. We are proud of the progress we have made and the cybersecurity
culture we have fostered, but there is no room for complacency. We continue to invest in our cyber
capabilities and educate our team on how to prevent, detect and respond to cyber incidents.
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