20231001 TRIFT Retail Catalog - Flipbook - Page 31
Leadership Skills Series
" Accountability: Taking responsibility and ownership for one9s decisions, actions, performance,
and behavior. Setting out to accomplish what you said you would do.
" Communicate: The communication between management and employees on what tasks to
perform. Strong communication ensures employees are empowered with relevant, and
executable information and clear direction to exceed expectations.
" Conflict Resolution: The process by which two or more parties reach a peaceful resolution to a
dispute. In the workplace, there can be a variety of types of conflict: Conflict may occur between
co-workers, supervisors and subordinates.
" Decision Making: An important skill that all employees need. Proper decision-making technique
guarantees you handle problems efficiently and implement solutions with little risk.
" Delegate: Spread the workload among team members. By delegating tasks and letting
employees do more, you break up the monotony and make the job more interesting.
" Develop: The process of improving employees9 existing competencies and skills and developing
newer ones to support the organization9s goals.
" Empower: Loosening the reins of control and allowing staff to carry out their roles as they think
best, giving them responsibility and autonomy to make their own decisions
" Feedback: The act of responding or reacting to a message. Information about reactions to a
product, service, or a person's performance while shopping in the store.
" Manage: The process of training, motivating and directing employees to optimize workplace
productivity and promote professional growth.
" Motivate: Action people take to continue or terminate a certain behavior. Forces acting either on
or within a person to initiate a particular behavior.
Leadership skills designed to help managers succeed in
their role, while managing, educating and developing
employees.
