20231001 TRIFT Retail Catalog - Flipbook - Page 23
Front-End / Service Desk Series
Front-End / Cashier / Service Desk Series: This collection provides
the tools and skills for both the Service Desk staff and the Front-End
Cashier on how to interact with customers. The series consists of ten
courses designed to provide the employee with customer service
techniques that enhances the customers shopping experience,
increases loyalty, and drives repeat business.
Front-End Series 3 10 Micro-learning titles:
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Client Telling
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Creating and Acknowledging Your Customer
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Developing your Customer Focus
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Engaging Retail Customers
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Front-End Flexibility
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How to create Customer Loyalty
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Listening to your Customers
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Six Rules of Good Customer Service
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Telephone Greeting Techniques
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Working with different Customer Personalities
Enhance the Front-End skill set
Whether you9re a well-established store or just starting to
scale and grow, a successful customer service team can
help attract new business, boost retention, and increase
sales among your existing customer base. Enhance their
skills with these ten customer focused courses.
