TPG Full Version 6a 25 MAY 2023 (For Digital PDF) - Flipbook - Page 182
Productivity
Quality Systems – What Are They and
Why Should We Care?
COURSE OVERVIEW
Delivery mode: In person and Virtual
Duration: 1 Day
Knowing that the businesses product or service will be made, packaged and delivered in the
appropriate way – every time, is the hall mark of quality systems.
A quality management system (QMS) is a system that outlines all the steps, procedures, and
who’s responsible for what to make sure a company meets their quality standards and goals. It
helps organise and guide everything a company does to make sure they’re meeting customer
needs, following regulations, and getting better at what they do over time.
Learning Outcomes
What’s Included?
• Defining, improving, and controlling
processes
• Reducing waste
• Preventing mistakes
• Lowering costs
• Facilitating and identifying training
opportunities
• Engaging staff
• Setting organisation-wide direction
• Communicating a readiness to produce
consistent results
Customer
focus
Relationship
management
Evidence
based
decision
making
Leadership
Quality
management
principles
Improvement
Engagement
people
Process
approach
Source:https://asq.
org/quality-resources/
quality-managementsystem
To find out more go to ChooseYourCourse.com.au
Leadership and Management
Human Resources
Communication
Health Safety & Wellbeing
