TPG Full Version 6a 25 MAY 2023 (For Digital PDF) - Flipbook - Page 114
Communication
Customer Service Boot Camp
COURSE OVERVIEW
Delivery mode: In person OR Virtual
Duration: 1 Day
Customer service employees today need a toolbox of knowledge and skills to not only survive
but thrive in a people centred role. They need to be confident communicators, knowledgeable,
flexible, self-aware, alert and at times thick-skinned, but most of all, they need
excellent people skills.
Customer Service Boot Camp gives employees what they need to succeed.
Whether you have new or experienced employees, Boot Camp has something for everyone…
but tell the team not to worry as we guarantee a sweat and role play free zone! Employees
can arrive relaxed knowing they won’t be required to ‘perform’ in front of their peers.
Learning Outcomes
Business
• A reputation for employing employees who
provide excellent in person & telephone
service
• Employees appreciate the opportunity to
refresh their skills and connect with an
experienced and engaging Service
Excellence Coach
• Less complaints and increased compliments
from delighted customers who willingly refer
the business to associates, friends and family
Employees
• Confirmation - Customer Service
Professionals with less stress have
more success
• An insight into human behaviour that can
improve teamwork and customer outcomes
i.e., meetings, productivity, and sales
• Practical actions and strategies that lower
stress and increase compliments
To find out more go to ChooseYourCourse.com.au
Leadership and Management
Human Resources
Communication
Health Safety & Wellbeing
