TPG Full Version 6a 25 MAY 2023 (For Digital PDF) - Flipbook - Page 113
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After: If you’re not reflecting after a
difficult interaction, you’re heading for a
wall
Learn key actions to take post interaction
that lower stress, identify success, and
allow you to go home leaving work at
work
Quote
“Your most unhappy customers are
your greatest source of learning.”
Is this course right for you?
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- Bill Gates
New and Existing Employees who serve
customers
All Employees who serve customers
Internal customers and external
customers – you can utilise the same
skills
Managers of Customer Service Teams
Excellent Team Building Activity – no
ropes courses. Promise!
Additional Information
Employees will leave with practical and
powerful techniques to help each other
and difficult in person and telephone
customers.
Verbal | Validate | Victory
Practical Professional Development (PPD) is a division of The Proven Group
Productivity
Career Development
Personal Development
Business Growth
