TPG Full Version 6a 25 MAY 2023 (For Digital PDF) - Flipbook - Page 41
Additional information
o Recognising submissive, assertive
and aggressive behaviour
o Types of Assertiveness
o Benefits of Assertiveness
• How to have a difficult conversation
• Conflict Resolution – 10 Steps
Think about and bring along a difficult
conversation you need to have, or have
had recently. We will use it in a
practical activity.
Quote
Is this course right for you?
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Managers
Supervisors
Team Leaders
Human Resources Professionals
Business Owners
Excellent Team Building Activity minus
the ropes course!
“Peace is not absence of
conflict; it is the ability to handle
conflict by peaceful means.”
– Ronald Reagan
*Micro-Credentials are supplied by our strategic partner
KnowledgeAccess RTO #40961
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Practical Professional Development (PPD) is a division of The Proven Group
Productivity
Career Development
Personal Development
Business Growth
