TPG Full Version 6a 25 MAY 2023 (For Digital PDF) - Flipbook - Page 40
MICRO
CREDENTIALS
AVAILABLE
Leadership & Management
Conflict Resolution
COURSE OVERVIEW
Delivery mode: In person OR Virtual
Duration: 1 Day
Most people don’t like conflict and many actively avoid it. But, like it or not, we all need to
deal with it at work. This workshop provides practical skills that can be implemented
instantly, giving you back control of the situation.
Gain an understanding of your natural conflict resolution style – its benefits and limitations,
and how the other styles can be used in different situations.
Stephen Covey in his book ‘The 7 Habits of Highly Effective People’ puts forward the idea
that every conflict holds within it the seeds of a potential ‘win/win’ solution. If only all parties
can play the win/win game! This course explores how the win/win mindset can make a real
difference in resolving any conflict.
A key practical tool to take away from this course is ‘The Cookbook Recipe’, which
outlines a simple 4-step process on how to have a difficult conversation with someone. Its
effectiveness is assured.
Learning Outcomes
What’s Included?
• Greater self-awareness, understanding
your own personal conflict style
• Clarity on how to manage conflict
with confidence
• Learn how to create a win/win
outcome every time
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Causes of Conflict
Conflict Resolution Styles
Modes of Conflict Resolution
Being Assertive
o How to improve your dealings with
aggressive people
To find out more go to ChooseYourCourse.com.au
Leadership and Management
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Communication
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