TPG Full Version 6a 25 MAY 2023 (For Digital PDF) - Flipbook - Page 301
Keynote Speakers
Cate Schreck
Introducing Cate Schreck - a customer service guru and one of the most
sought-after keynote speakers in the industry. With 3 decades of experience in
frontline customer service, Cate is the go-to speaker for businesses looking to
elevate their customer service game.
Based in the bustling city of Geelong, Cate is a captivating speaker who has
inspired countless customer service professionals across the globe to deliver
exceptional customer experiences. Her dynamic presentations are packed with
practical tips, real-world examples, and actionable strategies that leave her
audience feeling motivated and confident in their ability to deliver outstanding
service.
Cate’s expertise lies in the art of creating positive customer experiences. She
has a deep understanding of what it takes to connect with customers, build trust, and deliver outstanding service that keeps them
coming back time and time again. Her insights into the customer journey are based on years of experience leading teams through
these challenges.
As a keynote speaker, Cate has shared the stage with some of the world’s most respected thought leaders, and her insights have
been featured in numerous publications and podcasts. She is a regular contributor to industry events and conferences, where her
insights on customer service are always in high demand.
Cate Schreck is not just a sought-after keynote speaker, but also an accomplished author. Her book, “The A - Z of Service
Excellence”, is an essential resource for anyone looking to improve their customer service skills and elevate their customer
experience.
In “The A - Z of Service Excellence”, Cate shares her insights and strategies for creating positive customer experiences, drawing on
her wealth of experience in the field. The book is filled with practical tips, real-world examples, and actionable advice that readers
can apply immediately to their own customer service interactions.
From A for “Attitude” to Z for “Zen,” each chapter of the book explores a different aspect of customer excellence, providing
readers with a comprehensive guide to delivering exceptional customer service. Cate’s
engaging writing style and relatable anecdotes make the book an enjoyable and informative
read for anyone looking to improve their customer service skills.
“The A - Z of Service Excellence” has been praised by readers and industry experts alike for
its practical advice and actionable strategies. It has become a go-to resource for businesses
looking to elevate their customer service game, and a must-read for anyone looking to
improve their customer service skills.
If you are looking for a keynote speaker who can help your team deliver exceptional customer
experiences and build lasting customer relationships, Cate Schreck is the perfect choice.
Contact Cate today to learn how she can help your team unlock their full potential and take
your customer service to the next level.
Practical Professional Development (PPD) is a division of The Proven Group
