TPG Full Version 6a 25 MAY 2023 (For Digital PDF) - Flipbook - Page 236
Personal Development
Assertiveness – Your New Superpower!
COURSE OVERVIEW
Delivery mode: In person OR Virtual
Duration: Half Day
When the sun is shining, everyone is content and all relationships are working smoothly, who
needs advice on how to deal with people?
But how do you react when people –
• Criticise you,
• Shout at you,
• Blame you for something you have not done,
• Keep you waiting,
• Interrupt you,
• Or exploit you?
Generally speaking, there are three types of behaviour – submissive, assertive and aggressive.
This course explores all three. The fact that we can be all of them depending on the situation,
and how to bring assertiveness more to bear on our day-to-day interactions.
Learning Outcomes
What’s Included?
• Recognise Submissive, Assertive and
Aggressive behaviours
• How Assertiveness differs from
Aggressiveness
• Handle aggressive behaviours appropriately
• How to have a difficult conversation
• How to deliver a message that the other
person does not want to hear
• Why people behave submissively,
assertively, or aggressively
• Recognising these behaviours
• How to deal with aggressive people
• Assertiveness Self-Assessment
• The Cookbook Recipe – 4-point tool
to have a difficult conversation with
someone
To find out more go to ChooseYourCourse.com.au
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