TPG Full Version 6a 25 MAY 2023 (For Digital PDF) - Flipbook - Page 13
1 – Understanding Leadership &
Management
o The Role of the Team Leader and
Manager
o Leadership and Management Styles
o Giving and Receiving Feedback
2 – Creating & Communicating
Performance Standards / Time
Management
o Role Clarity
o Performance Counselling
o Effective Communication
o Time Management
Is this course right for you?
• New Managers, Supervisors or Team
Leaders
• Never had any leadership/management
instruction?
• Human Resources Professionals
• Aspiring Leaders
Additional information
A pre-work activity requires you to track
your time for one week prior to
commencement of the course
3 – Understanding & Managing
Employees Behaviour
o Using DISC to Understand
Behaviour
o Using Behavioural Profiles in
Recruitment
o Using DISC in the Performance
Management Process
Quote
“The more that you read, the more things
you will know. The more that you learn
the more places you’ll go.”
– Dr. Seuss
4 – Conflict Resolution
o Nature and Causes of Conflict
o Conflict Resolution Styles
o The Dialogue Approach
o Ten Steps in Conflict Resolution
5 – Effective Team Meetings
o Understanding & Creating Purpose
o Planning and Creating Objectives
o Roles and Responsibilities of
the Leader
*Micro-Credentials are supplied by our strategic partner KnowledgeAccess RTO #40961
Acquire | Action | Achieve
Practical Professional Development (PPD) is a division of The Proven Group
Productivity
Career Development
Personal Development
Business Growth
