TPG Full Version 6a 25 MAY 2023 (For Digital PDF) - Flipbook - Page 115
What’s Included?
Additional information
•
•
•
•
•
•
All Attendees receive a signed copy!
The A-Z of Service Excellence
– by Cate Schreck
Expectations and Outcomes
Service Skill Identification
Understanding Human Behaviour
Communication Excellence
Listen Up and Open Up
Understanding Stress
Is this course rigt for you?
• Customer service professionals wanting
to take their skills to the next level
• Managers wanting to empower and
upskill their frontline workforce
Quote
“Do what you do so well, that they
will want to see it again and tell all
of their friends.”
– Walt Disney
Wise Up | Wield | Win
Practical Professional Development (PPD) is a division of The Proven Group
Productivity
Career Development
Personal Development
Business Growth
