TPG Full Version 6a 25 MAY 2023 (For Digital PDF) - Flipbook - Page 109
What’s included?
Is this course right for you?
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Emotional Intelligence Self-Assessment
Covey’s Circle of Concern, Circle of
Influence
mportance of Body Language
Listening Better
LEAD model
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For frontline service providers
Anyone interacting with the public
Anyone interacting with people
Anyone wanting to increase their practical
abilities to be aware of and control their
emotions to create better outcomes
Managers and Leaders
Teams
Quote
“Anyone can become angry – that is easy. But to be angry with
the right person, to the right degree, at the right time, for the
right purpose and in the right way – that is not easy.”
– Aristotle
Train | Tackle | Thrive
Practical Professional Development (PPD) is a division of The Proven Group
Productivity
Career Development
Personal Development
Business Growth
