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Digital transformation is fundamentally changing
the way we communicate and work together. In
recent years, cloud services have laid the foundation
for new digital applications that make day-today collaboration instinctive and ubiquitous. The
digitalisation of business processes has proven to
bring competitive advantage to the organisations
who exploit them. Significant productivity gains
arise when users can seamlessly communicate with
colleagues, customers and business partners anytime,
via multiple channels, from anywhere in the world.
What was once considered futuristic thinking is part
of the mainstream today.
The new world of work is changing fast, driven on
by the millions of Millennial and Gen Z professionals
entering the workplace. Our colleagues of tomorrow
will be the first generation to have grown up in a
fully-connected world, raising expectations for a high
level of digitalisation at work. Their outlook demands
a step away from legacy and a step toward the next
wave of technology, and the wave after that. Progress
shows no signs of slowing down and neither do the
potential benefits.
From many conversations with customers of every
kind, we know that the majority of organisations are
somewhere along their digital transformation journey.
The Economist Intelligence Unit puts it at 83 percent,
with the remainder having arrived at their destination
(10 percent) or not yet departed (7 percent). What’s
clear is that digital transformation offers tremendous
opportunities, provided you prepare for it.
Our future
colleagues will
be the first
generation to
have grown
up in a fullyconnected
world, raising
expectations for
a high level of
digitalisation
in the workplace.
