Year-in-Review-2021-22 - Flipbook - Page 14
Consumer and community
engagement
Our consumers are part of the Sydney Local
Health District family – they are part of the rich
fabric of our District and help us to achieve
our vision of delivering Excellence in health and
healthcare for all. They are dedicated, enthusiastic
and fun and they work hard to ensure that the
patient voice is always close by with all of the
decisions that we make.
Our Patients. Our People. Our Culture.
In Sydney Local Health District we have a
commitment to cross-cultural patient, carer and
family centred care. This embodies respect,
compassion, support and responsiveness to the
needs, experience, diversity and preferences of
our patients, families, carers and the community.
To achieve our vision of Excellence in health and
healthcare for all we continue to look for new ways
to build our partnerships with patients, families
and carers (consumers) and the communities
we serve. We work together to learn from the
experiences of our communities.
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Diagram: Patient and Family Centred Care Model
Sydney Local Health District consumer and
community partnerships align with National Safety
and Quality Health Service (NSQHS) standards
– Partnering with Consumers Standard which
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recognises the importance of involving patients in
their own care and providing clear communication
to patients.
The NSW Health Elevating the Human Experience
– Our Guide to Action and its vision “A sustainable
health system that delivers outcomes that
matter most to patients and the community, is
personalised, invests in wellness, and is digitally
enabled” further supports the need for patient and
family centred care in all health services, learning
from the human experience and working together
for Excellence in health and healthcare for all.
Examples of partnerships with
consumers and the community
Sydney Local Health District partners with
consumers in a variety of ways and continues to
look for new ways to work with consumers and the
community to improve care. Some examples of our
consumer partnerships include:
• Consumer, patient and carer lived experience
stories
• Consumer representation through Consumer
Networks – consumers provide peer support
• Patients and family involvement in clinical
handover
• Consumers involved in project teams
• Informal consumer feedback
• Consumers review in clinical areas
• Consumers as committee members
• Consumers develop and deliver education
• Consumers on Workforce interview panels
• Consumers involved in research
Our Networks
Consumer Representative members on our
Consumer and Community Advisory Network
(CCAN)s are passionate about being involved in
initiatives to help improve care provided to patients
in our hospital. We have forum Consumer and
Community Networks at: Balmain, Canterbury,
Concord and Royal Prince Alfred Hospitals, RPA
Virtual Hospital, Sydney Dental Hospital and Oral
Health Services, Sydney Education, Mental Health
Services and Sydney Research.
Sydney Local Health District
