Training Brochure - Flipbook - Page 3
Course Bene昀椀ts.
In this Con昀氀ict Management Training, you will
not only gain a thorough understanding of how
con昀氀ict impacts businesses but also discover
how this knowledge can signi昀椀cantly bene昀椀t
you professionally as well as contribute to the
improvement of the business you work for. By
delving into the effects of con昀氀ict on business
costs, productivity, and employee morale, you
will learn how to improve your decision-making
and problem-solving skills. Furthermore by
understanding common causes of con昀氀ict in
work environments, you will be better positioned
to contribute to the creation of strategies that
prevent con昀氀icts from arising and improve your
problem-solving techniques to positively impact
your professional relationships.
Key Topics.
»
Understand the impact of con昀氀ict on SMEs.
»
Create a positive work environment and
recognise early warning signs and identify
common causes of con昀氀ict.
»
Develop effective communication strategies
and learn techniques for expressing needs
and concerns without escalation.
»
Practice collaborative problem-solving
and understand mediation and its bene昀椀ts.
»
Create a culture of open communication
and establish clear policies and procedures.
»
Understand the importance of written
agreements.
THE
Trainer
Sandra Berns, Founder and Managing Director of Centric
HR, boasts 30 years of experience in both Public and Private
sectors. A Fellow of the CIPD, Sandra leads a dedicated
team providing expert HR services, tailored solutions, and
strategic support to businesses nationwide.
Centric prioritizes integrity, respect, and client value,
delivering 昀氀exible and ad hoc services without long-term
contracts.
Assessment & Accreditation.
Participants will take part in group discussions and
have the opportunity to address speci昀椀c challenges.
DURATION - 1 DAY
LUNCH PRICE - Members £180+VAT
Non-Members £220+VAT
3.
