TENNIS ~ Sofibella SPRING 2024 - Catalog - Page 55
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By opening an account with Sofibella, you agree to the following policies and terms, which may be amended at any time.
ORDER REQUIREMENTS
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A minimum opening order of $1,000.00 is required for new wholesale customers. Orders that are processed after our booking deadline date will be subject to
inventory availability. Sofibella requires a 30-day shipping window based on published start-ship dates.
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All reorders/special orders must be 5 pieces minimum to ship. All Canadian reorders/special orders must be 10 pieces minimum to ship.
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All pre-booked orders are FINAL SALE with the exception of manufacturing defects, mis-shipments and team orders.
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All “pack and hold” orders being held for more than 30 days past the “start-ship date” of a fashion group, are considered FINAL SALE and are not eligible for
cancellation, return or exchange. No exceptions.
Sample requests for new customers must be returned, in original condition with tags, within two weeks of ship date. Existing customers requesting samples are
responsible for shipping costs to and from our warehouse.
TEAM ORDERS
To qualify for a team discount, team orders must be a minimum of 20 apparel items. Sofibella will accept up to 5% of the original order for exchanges or returns.
All team orders will have 20 days from the ship date to request a valid Return Authorization. No exceptions.
SHIPPING TERMS
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All domestic orders are shipped via FedEx Ground, and international orders are shipped via FedEx Express, unless otherwise specified by the customer.
Shipping costs are applied to all orders including back orders, and are subject to change when applicable. International customers must pay shipping costs,
plus duties and fees (excluding Canadian customers for duties and fees.)
Should an item(s) be out of stock, they will be placed on back order, unless the customer instructed otherwise on the order.
REFUSED SHIPMENTS:
Credit will be issued for merchandise only. Shipping charges plus a 20% restocking fee will be billed to the customer’s account.
INVOICES AND STATEMENTS
All invoices will be delivered via email only to the current accounting contact on file. All checks MUST be made payable to INTENSE WEAR INTERNATIONAL, INC.
Monthly statements sent upon request. No personal checks accepted.
PAYMENT TERMS
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Terms are Net 30 for customers that have been approved for Credit Terms. Credit Card customers will be charged at the time of shipping. New customers with a
pending credit approval status may choose to have their order shipped immediately with the use of a valid credit card to be charged at the time of shipping.
Any customer that is 15 days past due or more, will have ALL discounts revoked from any invoices that are not paid within the agreed upon terms. No
exceptions. Past due customers that are 15 days or more past due will be assessed a late charge, which will be applied to each invoice at a monthly rate of 1.5%.
Any customer that is past due will have all open orders held until the account becomes current. At that time, all open orders will ship. No cancellations accepted.
Sofibella is not able to accept credit card payments for any invoice that is receiving a discount. All discounted invoices must be paid with check or ACH Direct
Deposit.
RETURN POLICY
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Only manufacturing defects, incorrectly tagged or mis-shipped items can be returned to Sofibella with a valid Return Authorization, within a 15 day allotted
window from the order ship date.
All Sofibella returns require a Return Authorization. Items may not be returned for credit or exchange without a valid Return Authorization. Sofibella is not
responsible for any product that is returned outside of our return policy guidelines. To request a Return Authorization, please contact your Sales Consultant, or
email customerservice@sofibellawear.com for approval.
Any open credit memos must be used within one calendar year from date of issue. Sofibella does not issue refunds.
Call-tags will be issued only for returns related to manufacturing defects or mis-shipped items, upon request. Only one call-tag per Return Authorization will be
issued. ** CALL TAGS EXPIRE AFTER 7 DAYS**, and will not be reissued at Sofibella’s expense.
Embroidery orders are not eligible for return or exchange.
CANCELLATIONS
Cancellations on pre-booked orders must be received a minimum of 30 days prior to the order start date. Please contact your Sales Consultant, or email
customerservice@sofibellawear.com with your request. Any cancellations outside of this policy will be handled as a refused shipment. No exceptions.
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POLICIES & T ERMS
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